Gaelle SEGALA
London,England
Summary
Dynamic professional with nine years of experience in London, consistently driven by a passion for excellence and continuous learning. Proven ability to adapt and excel in diverse work environments, leveraging new skills to enhance performance and achieve results.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Assistant Bakery Manager
Sherard's Bakery
Hampstead
2021.04 - 2022.09
- Leading the team, training, scheduling
- Managing inventory (ordering, stock)
- Ensuring quality/safety
- Driving sales, handling customer service
- Maintaining high standards for both products and presentation
Property Manager
One move group property
London
2019.10 - 2020.07
- Assisted property owners in locating tenants to lease or rent available space.
- Provided potential tenants with a tour of the property.
- Conducted surveys of the property market to obtain information on current trends.
- Ran background checks on potential tenants to evaluate their criminal record and credit history
- Received, checked, and processed applications for new leases.
- Monitored repairs of damaged buildings, furniture and equipment, ensuring teams stayed within deadlines and budgets.
- Managed tenant disputes professionally and calmly, providing appropriate solutions to defuse situations promptly.
- Inspected grounds, facilities and equipment to determine repair and maintenance
- Liaised between the company and owners to address and remedy ongoing concerns.
- Marketed and advertised vacancies on media and advertising channels to attract potential tenants.
Lettings Agent
De London rooms
London
2018.11 - 2019.10
- Promoted property sales through adverts, open houses and participation in multiple listing services.
- Followed up with prospects and hot leads.
- Created and maintained a large client base by meeting needs and providing exceptional customer service.
Team Leader
The secret frog coffee shop
London
2016.11 - 2018.03
- Assisted in store opening by setting up office space, computers and cash registers.
- Monitored weekly inventory control, creating templates to ensure optimal food and beverage stock for expense elimination.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Served as customer service team lead, enforcing adherence to company policies, answering co-workers' questions and training new personnel.
- Maintained an extensive knowledge of the product range to efficiently answer customer, employee and head office queries.
- Oversaw and managed the stock control, ensuring store held sufficient items and minimal waste occurred.
- Maintained excellent employee relationships by providing a supportive, friendly and helpful environment
Education
Bachelor of Science - Business Management International
London South Bank University
LondonHigher National Diploma - Management
CFA Stephenson
ParisA-Levels - Management
Lycée Albert Camus
ParisLevel 2 in customer service for health&social care -
NCFE
02/2025 - 03/2025
Level2 Understanding Specific learning difficulite -
TQUK
02/2025 - 03/2025
Skills
customer service
- Multicultural awareness
- Childcare qualifications
- Inclusive education principles
- Child-Centred approach
- Learning difficulties support
Certification
- TQUK Level 2 in understanding specific learning difficulties
- NCFE Cache Level 2 award in customer service for health and social care settings
Affiliations
- Travel
- cooking
Languages
French
Native
English
Fluent
Italian
Intermediate
Timeline
Assistant Bakery Manager
Sherard's Bakery
2021.04 - 2022.09
Property Manager
One move group property
2019.10 - 2020.07
Lettings Agent
De London rooms
2018.11 - 2019.10
Team Leader
The secret frog coffee shop
2016.11 - 2018.03
Higher National Diploma - Management
CFA Stephenson
A-Levels - Management
Lycée Albert Camus
Bachelor of Science - Business Management International
London South Bank University
Level 2 in customer service for health&social care -
NCFE
02/2025 - 03/2025
Level2 Understanding Specific learning difficulite -
TQUK
02/2025 - 03/2025