Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Gabriel Carvalho

Rio de Janeiro

Summary

Professional with experience in customer service and administrative support, combining strong organizational skills with analytical thinking developed through a degree in International Relations. Adept at supporting clients, coordinating tasks, and delivering reliable service in dynamic environments.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Administrative Assistant

PRRJ
Rio de Janeiro, Brazil
08.2022 - Current
  • Provide customer support and handle inquiries
  • Plan and coordinate trips and logistics
  • Monitor inventory levels to ensure product availability
  • Prepare and ship sold products
  • Follow up with suppliers and partners on delivery delays

Customer Service

Influx
01.2023 - 02.2023
  • Provided real-time customer support via chat during a temporary, one-time live virtual event
  • Assisted attendees with access issues, platform navigation, and general inquiries
  • Communicated professionally in English in a fast-paced, remote environment
  • Completed prior training in English to ensure high-quality customer service delivery

Volunteer

olympic committee
Rio de Janeiro, Brazil
08.2016 - 08.2016
  • Volunteered at the Rio 2016 Olympic Games, supporting operations at basketball events
  • Coordinated and assisted photographers to ensure proper positioning and smooth workflow during matches
  • Managed access and movement of media professionals in accordance with event protocols
  • Supported event organization in a high-pressure, international sporting environment

Education

Bachelor of International Relations - International Relations

Universidade Católica de Petrópolis
Petrópolis, RJ
02.2016 - 06.2020

Skills

  • Customer support and client communication
  • Organizational and time management skills
  • Problem-solving and analytical thinking
  • Attention to detail and administrative accuracy
  • Team collaboration and adaptability

Languages

Portuguese
Proficient
C2
English
Proficient
C2
Spanish
Upper Intermediate
B2
French
Intermediate
B1

Timeline

Customer Service

Influx
01.2023 - 02.2023

Administrative Assistant

PRRJ
08.2022 - Current

Volunteer

olympic committee
08.2016 - 08.2016

Bachelor of International Relations - International Relations

Universidade Católica de Petrópolis
02.2016 - 06.2020
Gabriel Carvalho