Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Gabrielle Pereira

West Wimbledon

Summary

Experienced hospitality professional with a strong track record in customer service, team collaboration, and problem-solving. Possessing strong communication abilities, cultural awareness, and extensive knowledge of food and beverage operations. Dedicated to consistently delivering exceptional guest experiences that exceed expectations.

Overview

4
4
years of professional experience

Work History

Senior waitress

Mandarin Oriental Mayfair
03.2024 - Current
  • Guide guests through the sharing-style menu, making recommendations to enhance their dining experience.
  • Manage the flow of shared dishes, ensuring a smooth and well-paced dining experience.
  • Trained new staff on the unique service style, emphasizing timing and guest interaction.
  • Coordinated closely with the kitchen to accommodate dietary preferences and special requests.
  • Maintain a energetic and engaging atmosphere while upholding high service standards.
  • Suggest beverage pairings and upsell signature dishes to maximise revenue.
  • Assist in serving private dining experiences and group-sharing events.
  • Ensure compliance with food safety and hygiene standards in a fast-paced environment.
  • Carry out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

In-room dining attendant

Mandarin Oriental Hyde Park
08.2023 - 03.2024
  • Delivered meals and beverages promptly while maintaining exceptional service standards.
  • Ensured order accuracy and adhered to special dietary requests with attention to detail.
  • Provided excellent customer service by addressing guest inquiries and resolving issues efficiently.
  • Maintained cleanliness and organisation of dining service areas.
  • Collaborated with kitchen and other departments to enhance the overall guest experience.
  • Assessed meal preparation to check creation of special orders and cooking procedures.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.

Chef de Rang

Dromoland Castle
11.2020 - 01.2022
  • Adapted to evolving health and safety protocols to ensure compliance with COVID-19 regulations, maintaining a safe dining environment for guests and staff while delivering high quality service.
  • Effectively managed reduced team capacity, coordinating with kitchen and front-of-house staff to maintain smooth operations and minimise wait times during restricted dining conditions.
  • Enhanced communication skills by efficiently handling guest concerns regarding health measures, demonstrating empathy and professionalism to reassure customers during a challenging period.
  • Delivered food to table using serving trays and refilled water glasses with pitchers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

Bachelor of Arts - International Hotel Management

Atlantic Technological University
Galway
01.2023

Leaving Certificate - undefined

Colaiste Mhuire
01.2019

Skills

  • Collaborative teamwork across functions
  • Managing high-pressure scenarios
  • Proficiency in food safety protocols
  • Proficient in managing multiple tasks
  • Skilled in team oversight
  • Expertise in silver service
  • In-depth knowledge of wines
  • Understanding of diverse dietary preferences
  • Point of sale (POS) system operation
  • Attention to detail

Accomplishments

  • Introduction to First Aid Training Course, 2019
  • Introduction to Fire Training Course, 2019
  • Manual Handling Training Course, 2019
  • The Responsible Serving of Alcohol Programme, 2019
  • Completed Christmas Cracker 5km run
  • HACCP Course
  • Second place in IHI Management Games, 2023

Timeline

Senior waitress

Mandarin Oriental Mayfair
03.2024 - Current

In-room dining attendant

Mandarin Oriental Hyde Park
08.2023 - 03.2024

Chef de Rang

Dromoland Castle
11.2020 - 01.2022

Leaving Certificate - undefined

Colaiste Mhuire

Bachelor of Arts - International Hotel Management

Atlantic Technological University

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Gabrielle Pereira