Gabrielle Peacock

• Supporting students in Zoom German classes of 1 to 10 persons, ranging from stage A1 to C1, following Lingoda's set curriculum, preparing materials before lessons, and providing individualised feedback to customers, reporting back to the company.

Providing face-to-face and Zoom support to piano pupils of all age groups, from junior to senior citizen, preparing some students for piano exams, developing learning materials, collaborating with parents, giving encouragement and constructive feedback, and tailor-making lessons to suit various special educational needs.

Assisted in resolving complaints and queries from German and UK customers.
Coordinated with warehouse and courier services to track parcels.
Handled customer accounts, including processing refunds and compensation claims.

• Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
• Resolved client issues promptly, maintaining high levels of satisfaction and loyalty.
• Verified and reviewed completed contracts to maximise customer satisfaction.

• Communicated solutions, apologies, and compensation to customers, restoring their confidence in the service provided.
• Engaged customers directly to seek clarifications, obtain additional information and follow up on services provided.
• Maintained a calm and professional demeanor when dealing with challenging or upset customers, ensuring a positive interaction.