Gabrielle Laing
Lichfield,Staffordshire
Summary
Confident and driven professional with extensive experience in fast-paced customer-facing roles. Proven ability to communicate effectively and build strong relationships with both customers and colleagues. Committed to continuous learning and skill development in new, dynamic environments.
Overview
4
4
years of professional experience
Work history
Padel Supervisor
Branston Golf & Country Club
Burton-on-Trent, Staffordshire
02.2026 - Current
- Implemented company policies effectively and maintained high standards of service delivery.
- Led team meetings, created rotas and ensured clear communication amongst all staff.
- Assisted in the recruitment process for hiring quality staff members.
- Oversaw inventory management to avoid any shortage or excess stock issues.
Retail Assistant and Checkout Operator
M&S
Tamworth, Staffordshire
11.2025 - 01.2026
- Managed cash register operations to minimise queue lengths and ensure accurate till records.
- Assisted in stock replenishment and organised displays to enhance store appearance.
- Updated knowledge on promotions and new products to deliver accurate information to customers.
Bartender and Waitress
Alrewas Hayes
Lichfield, Staffordshire
05.2025 - 09.2025
- Delivered a wide variety of drinks at a busy bar while maintaining high-quality, friendly customer service to enhance customer experience.
- Collaborated with team members to provide seamless service during busy periods.
- Organised and cleared large rooms for weddings and events, ensuring smooth transitions and guest satisfaction.
Retail Assistant
TK Maxx
Tamworth, Staffordshire
09.2022 - 09.2023
- Delivered excellent customer service by answering queries and providing product information.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Education
GCSEs -
Sutton Coldfield Grammar School for Girls
BirminghamLevel 4 Diploma - Counselling Psychology
Prohealth UK
Burntwood, StaffordshireBSc (Hons) Psychology with Counselling -
Nottingham Trent University
NottinghamSkills
- Order processing
- Cash Handling
- Scheduling coordination
- Staff management
- Leadership competence
- Customer service excellence
- Teamwork
- Communication skills
- Resilience under pressure
- Initiative taking
Languages
English
Fluent
Visa
Eligible to obtain a Japenese Working Holiday Visa
Timeline
Padel Supervisor
Branston Golf & Country Club
02.2026 - Current
Retail Assistant and Checkout Operator
M&S
11.2025 - 01.2026
Bartender and Waitress
Alrewas Hayes
05.2025 - 09.2025
Retail Assistant
TK Maxx
09.2022 - 09.2023
GCSEs -
Sutton Coldfield Grammar School for Girls
Level 4 Diploma - Counselling Psychology
Prohealth UK
BSc (Hons) Psychology with Counselling -
Nottingham Trent University