Results-driven professional with over 8 years of experience in hospitality and administration. Skilled in team management and adept at navigating fast-paced environments. Committed to continuous learning and knowledge sharing, leveraging strong communication skills to foster collaboration and drive success.
Work history
Administration Assistant
On track Auto Electrical & Air
Gold Coast, Australia.
Managed calendars to keep daily operations running smoothly.
Scheduled job bookings and briefed staff on daily duties each morning.
Coordinated daily communication between company and clients with clear updates.
Resolved scheduling conflicts by maintaining open communication between all parties.
Processed petty cash transactions to support accurate office financial management.
Ordered stock parts by liaising with suppliers and managing finances.
Kept organised and accessible filings of all transactions.
Senior Bartender
Savile Row
Brisbane, Australia
Led dispense, in charge of completing all drink dockets and customer service, ensuring outgoing drink standards, coordinating other staff on the floor and bar in the busiest section of the venue.
Raised profitability through strategic upselling techniques and trained other staff to do the same.
Ran numerous staff trainings specialising in a variety of spirits, heavily focused on whisky, sequencing of service and cocktail creation.
In charge of training new staff on shift in all areas of the bar and floor service.
Engaged in coordinating and participation of bar takeovers all over the country, including ensuring set up, batching, communication and travel was organised.
Involved with hosting internationally bar takeovers/events/charitys consisting of hundreds of people, well versed in a unique variety of hospitality events and the work needed behind the scene for preparation.
Participated in various cocktail competitions and the encouragement/helping other staff members to participate in competitions themselves; this includes helping with drink creations, marketing and preparation for competition.
Bar Supervisor
Hellenika
Brisbane, Australia.
Established the daily bar operations in a highly recognised restaurant.
Executed administrative duties, including stock ordering, stock control, and staff rostering, to ensure smooth bar operations.
Ensured the team on shift at all times was supported and running efficiently. Keeping open communication with floor and venue managers ensuring all teams are working together and have the tools needed to complete their jobs.
Facilitated daily training sessions for staff during lunch periods, covering product recommendations, upselling techniques, and sequence of service standards.
Led weekly meetings with upper management to align on venue standards and identify training requirements.
Oversaw daily shift reporting to management.
Assistant Bar Operations Manager
Redcape Hospitality - Prince Consort
Brisbane, Australia
Ran the beverage and training programme for all staff across a variety of unique bars in the venue. Included with this is the creation of drink specials, menu creation, opening/closing checklist, cleaning checklist and organising back bar range with our spirits contracts.
Conducted weekly trainings for spirits knowledge, cocktail knowledge/creation, as well as sequence of service.
Ran events consisting of more than 600+ people, ensuring bar and floor staff are supported, drink efficiency/timing and standards are consistent, and customer service is held to a high standard.
Oversaw shift reporting processes across several bars, promoting employee engagement and awareness.
Actively involved in management meetings, discussing financial, staffing and other business KPIs and how to achieve set goals.
Developed supervisor focus board outlining business goals and responsibilities and how to achieve them.
Weekly ordering for venue (Spirits, Wine, Beer, citrus etc).
Participated in stock take, stock control and wastage control.
Working with back of house BPOZ system.
Education
Diploma of Higher Education - Business
Prestige Service Training
Skills
Effective communication skills
Adaptable to fast-paced environments
Dependable and diligent
Thrives under pressure
Knowledge sharing
Career advancement
References
William Beverly: 0477 054 490
Venue Manager Savile Row
Jacob Cohen: 0401 505 399
General Manager Savile Row - Greenpoint Hospitality
Dylan Nash: 0493 770 698
Assistant Venue Manager/Operations Manager - Prince Consort
