Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Gabrielle Gallagher

Kettering,Northamptonshire

Summary

Experienced and approachable individual with professional, friendly and polite manner. Detail orientated and self-motivated with keen multi-tasking abilities. Confident in working independently, using initiative to complete tasks quickly and efficiently and with a high degree of accuracy. Quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements.


Overview

28
28
years of professional experience
2
2
years of post-secondary education

Work history

Warehouse Operative

People Solutions
Islip, Northamptonshire
06.2023 - Current
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Completed work following safety rules for best working practices.
  • Stored products in appropriate storage areas to maximise space within warehouse.
  • Moved stock around by hand, using forklift truck or lifting gear.
  • Cleaned and tidied work areas to meet inspection requirements.
  • Maintained and cleaned warehouse equipment following set procedures.

Owner Manager

Lily & Pink Cakes
Kettering, Northamptonshire
02.2011 - Current
  • Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
  • Verified items billed against items received, following up with vendors to reconcile variances.
  • Managed payroll by tracking employee hours and entitlements.
  • Reconciled all company accounts, including credit cards and expenses.
  • Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
  • Forecasted stock needs to reduce excess spending while maintaining effective product mix to meet customer demand.
  • Acted as central point of contact for change management.
  • Improved business strategies, monitoring competitor activity to benchmark trends.
  • Addressed business critical challenges proactively.
  • Maintained strong working relationships with key stakeholders and company employees.
  • Created thorough business plan to guide strategic decision-making and enhance business success.

Bookseller

Waterstones
Kettering, Northamptonshire
05.2015 - 11.2017
  • Used exceptional genre knowledge and up-selling skills to maximise sales opportunities.
  • Created vibrant bookstore environment, maintaining outstanding presentation, detail and localisation standards.
  • Assisted in planning and execution of author nights to stimulate interest in books.
  • Developed and distributed posters for upcoming activities.
  • Maintained quality of service by staying up-to-date with knowledge of new genres and industry trends.
  • Posted social media posts and promotional materials for book events, open days and promotions.
  • Coached and mentored junior sales staff to nurture selling skills.
  • Leveraged key campaigns in driving customer purchase interest and amplifying revenue.
  • Organised in-store promotional events for new book launches and promotions.
  • Optimised customer experience, performing store housekeeping tasks to recover sales floor during shift.
  • Established attractive sales floor by shelving and organising books in available spaces.
  • Engaged customers by providing personalised book recommendations.
  • Managed bookings and tickets before and during author events.
  • Protected company assets by implementing loss prevention and shrink control standards.
  • Reviewed books for in-store reviews or book clubs.
  • Used POS Software to process cash and credit card transactions per shift with zero error.
  • Worked with publishing companies in refilling out-of-stock books and fulfilling large orders.

HCA

NHS Foundation Trust
Kettering, Northamptonshire
06.2005 - 03.2007
  • Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
  • Actively developed professional healthcare competencies through regular training.
  • Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
  • Worked closely with nurses to maintain optimum levels of communication.
  • Thoroughly sterilised and sanitised clinical equipment and accessories.
  • Built caring, supportive relationships with residents, enhancing daily life through personalised care.
  • Safely and securely transported patients using hoists and wheelchairs.
  • Maintained up-to-date patient records to enable care continuity between support providers.
  • Explained treatments and hospital processes to patients.
  • Participated in personal development initiatives to enhance service delivery and patient care.
  • Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
  • Monitored patients' conditions closely and escalated concerns to senior staff.
  • Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
  • Provided basic patient health care, administering blood tests, taking blood pressure and dressing wounds.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Monitored client health conditions and reported immediate issues to manager.

Senior Practice Dental Nurse

Wigston House Dental Practice
Oadby, Leicestershire
09.1995 - 11.1997
  • Assisted fellow staff in additional duties for continued smooth running of practice operations.
  • Prepared well-equipped treatment rooms for dental procedures, streamlining processes for efficient operations.
  • Provided outstanding support to dentists throughout practical treatment procedures for positive outcomes.
  • Assisted in clinical procedures, including examinations, fillings and extractions.
  • Answered client queries regarding charges and payment options.
  • Supported seamless patient journey by manning reception area and taking bookings.
  • Worked with dentists during permanent and temporary restorative procedures, including fillings, crowns and bridges.
  • Carried out varied chairside support procedures while keeping patients calm and comfortable.
  • Welcomed patients, explaining dental procedures and answering questions to ease anxiety.
  • Provided excellent patient care from arrival to treatment completion.
  • Replenished sundries and ordered low-stock items.
  • Correctly prepared relevant dental instruments and equipment for accurate, timely treatment procedures.
  • Arranged appointments using online booking system.
  • Took dental images safely, checking patient suitability for X-ray procedures.
  • Helped to close surgery, treatment rooms and reception area at end of day.
  • Accurately and efficiently decontaminated and sterilised dental devices for continued hygiene compliance.
  • Prioritised patient comfort, maximising client retention and satisfaction.
  • Reported faulty or poorly functioning tools to maintain high quality equipment.
  • Performed manipulation and application of dental materials to exact patient requirements.

Education

Bachelor of Science - Midwifery

The University of Northampton
Northampton
09.2007 - 04.2009

Skills

  • Prioritisation and time management
  • Cross-functional communication
  • Confidentiality understanding
  • Works well in a team
  • Efficient
  • Reliable
  • Honest

Languages

English
Fluent

Timeline

Warehouse Operative

People Solutions
06.2023 - Current

Bookseller

Waterstones
05.2015 - 11.2017

Owner Manager

Lily & Pink Cakes
02.2011 - Current

Bachelor of Science - Midwifery

The University of Northampton
09.2007 - 04.2009

HCA

NHS Foundation Trust
06.2005 - 03.2007

Senior Practice Dental Nurse

Wigston House Dental Practice
09.1995 - 11.1997

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Gabrielle Gallagher