Gabrielle Edwards-Williams
Summary
A dedicated, diligent, and trustworthy person with over 6 years in customer service. A perceptive and intelligent individual with strong interpersonal skills. A driven individual with a strong educational background. Skilled at working individually or as part of a team. Approaches team members and clients in a pleasant kind manner. An individual who is willing to join a new work environment and create a strong team.
Overview
8
8
years of professional experience
Work history
Sales Assistant
Next Retail
Llandudno, Conwy
2024.09 - Current
- Delivered exceptional after-sales service, encouraging repeat business and gaining positive feedback.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Utilised excellent communication skills to provide detailed product information.
- Frequently trained new staff members, fostering a supportive working environment.
- Trained in all roles offering a wide range of skills to the employer, customer and to myself individually.
Bartender
Lyons Pendyffryn Hall
Wales
2023.04 - 2024.02
- Contribution towards planned events including 100+ people which required constant administrative skills, meticulous planning, and careful financial management.
- Regular supervision of the property alone while counting the tills with accuracy.
- Locking up a large building and setting the alarm system frequently
- Taking calls and noting them for head of charge while assisting customers with a professional and friendly approach.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
Waitress , Front Office
Johnny Doughs at the Bridge
Wales
2021.05 - 2021.09
- Keeping comprehensive supply inventories and stocking supplies to guarantee positive team operation.
- Developed conversational abilities working with clients for 10 to 12 hours a day in both the restaurant and the hotel.
- Enhanced guest satisfaction through attentive and prompt service.
- Assisting clients who were staying at the hotel, providing them with information on the specials and information on the local area.
Waitress Bartender
The Village Bistro
, Wales
2018.03 - 2021.09
- Improved customer satisfaction by providing efficient and friendly service.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Education
A-Levels -
Ysgol Aberconwy
Bachelor of Arts -
Liverpool John Moores University (2024)
Skills
- Customer service
- Communication / conversational
- Critical thinking
- Time management
- Organization / accuracy
Achievements
Law virtual work experience - This essay-heavy workload, which included going through extensive case files, helped me gain a better understanding of the work a lawyer undertakes.
Accomplishments
- Received an individual area management recognition award for hard work during peak periods
- Received recognition for 100%+ efficiency in delivery and shopfloor roles
- Acquired ongoing positive customer feedback
Timeline
Sales Assistant
Next Retail
2024.09 - Current
Bartender
Lyons Pendyffryn Hall
2023.04 - 2024.02
Waitress , Front Office
Johnny Doughs at the Bridge
2021.05 - 2021.09
Waitress Bartender
The Village Bistro
2018.03 - 2021.09
A-Levels -
Ysgol Aberconwy
Bachelor of Arts -
Liverpool John Moores University (2024)