Gabrielle Bellaby
Bradford,West Yorkshire
Summary
Accomplished professional with expertise in continuous improvement initiatives, performance metrics analysis, and financial forecasting. Demonstrates strong leadership skills and team leadership capabilities, ensuring outstanding customer service and operational support. Proficient in budgetary control, customer relationship management, and people development. Adept at utilising Microsoft Office for effective interpersonal communication and emotional intelligence. Holds First Aid certification. Committed to driving organisational success through strategic planning and exceptional service delivery.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Operations Support Manager
St James's Place
Cirencester, Gloucestershire
12.2014 - Current
- Streamlined operations by implementing efficient processes and procedures.
- Encouraged open dialogue amongst staff members for fostering a positive work culture.
- Maintained standard operating procedures, enhancing overall operational consistency.
- Delivered excellent client service with effective communication and problem-solving skills.
- Achieved operational efficiency by monitoring and analysing key performance indicators.
- Collaborated closely with HR department for talent acquisition and retention.
- Developed training programmes to improve team performance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Established clear budgets and cost controls strategies to meet objectives.
- Streamlined processes to improve and optimise office operations.
- Managed a team of professionals for delivering high-quality customer support.
Customer service assistant
Sovereign Healthcare
Bradford, West Yorkshire
05.2011 - 11.2014
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Improved customer relations by managing customer complaints effectively.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Assisted customers with varying questions using product knowledge and service expertise.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Answered 20+ telephone calls per day with professionalism.
Private Banking Customer Service Officer
Royal Bank of Scotland
Leeds, West Yorkshire
04.2009 - 05.2011
- Delivered high-quality service with attention to detail and professionalism.
- Followed company guidelines to ensure consistent quality of service.
- Maintained up-to-date knowledge about products and services, assisting in informed decision making.
- Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
- Addressed customer queries, resulting in enhanced customer confidence.
- Improved customer satisfaction by providing prompt and efficient service.
- Collaborated closely with team members to provide seamless service experience.
- Managed difficult customer situations for maintaining company reputation.
- Explained benefits and advantages of different product and service offerings to customers.
Customer service officer
Royal Bank of Scotland
Bradford, West Yorkshire
08.2005 - 04.2009
- Handled multi-line phone system to facilitate timely response to inquiries.
- Addressed customer queries, resulting in enhanced customer confidence.
- Followed company guidelines to ensure consistent quality of service.
- Delivered high-quality service with attention to detail and professionalism.
- Adapted quickly to product changes or updates, resulting in minimal disruption to service.
- Liaised between customers and management for effective resolution of issues.
- Improved customer satisfaction by providing prompt and efficient service.
- Managed difficult customer situations for maintaining company reputation.
- Responded to customer requests with friendly, knowledgeable service and support.
- Adhered strictly to policies and procedures for continued company compliance.
Education
Coach - Customer Service
Customer Service Institute
OnlineLevel 3 - Management
Institute of Leadership And Management
Online 03.2022 - 09.2024
Skills
- Continuous improvement initiatives
- Performance metrics analysis
- Financial Forecasting
- Budgetary control
- Customer relationship management
- People development
- Customer Service
- Leadership skills
- Team Leadership
- Operational support
- Outstanding customer service
- First Aid certification
- Emotional intelligence
- Microsoft Office proficiency
- Interpersonal communication
References
References available upon request.
Timeline
Level 3 - Management
Institute of Leadership And Management
03.2022 - 09.2024
Operations Support Manager
St James's Place
12.2014 - Current
Customer service assistant
Sovereign Healthcare
05.2011 - 11.2014
Private Banking Customer Service Officer
Royal Bank of Scotland
04.2009 - 05.2011
Customer service officer
Royal Bank of Scotland
08.2005 - 04.2009
Coach - Customer Service
Customer Service Institute
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