Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Accomplishments
References
Timeline
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GABRIELLE AWOYEMI

London,Essex

Summary

Detail-oriented professional with a strong foundation in talent acquisition, performance evaluation, and staff education and training. Proficient in conducting exit interviews, data entry and analysis, and applying basic employment law knowledge to support organisational goals. Adept at collaborating within teams, working under time constraints, and leveraging leadership potential to drive results. Committed to fostering a productive workplace environment while pursuing opportunities for professional growth. Driven student with knack for streamlining recruitment processes and enhancing employee engagement. Successfully implemented new onboarding strategies, resulting in smoother transitions for new hires and improved team cohesion. Known for fostering positive workplace environments and resolving conflicts with innovative solutions.

Overview

7
7
years of professional experience

Work history

Crew Member, promoted to Crew Trainer, now Manager

Mc Donald's
Harold Hill, Essex
06.2021 - 02.2025
  • Maintaining Positive and Friendly Customer Interactions: this was to build a rapport with customers & produce repeat business, this increased customer loyalty by 5%.
  • Focusing on training crew and recording development throughout staff experience at the organisation & conducting 1-on-1 meetings to follow through their employee life cycle.
  • Worked through online learning tools with crew in order to better their knowledge about their job role, health & safety standards as well as, adhering to the firm's harassment conduct regulations
  • Assisted in staff training to enhance teamwork and improve service delivery.
  • Executed daily operation procedures ensuring adherence to company's policies.
  • Resolved customer complaints quickly, restoring trust in our service quality.
  • Handled high-pressure situations calmly providing solutions promptly.
  • Level 1 First Aid Training Implemented in order to utilise on staff and guests when necessary.
  • Analysed wastage and stock count in order to find solutions to reduce these percentages by at least 15%.
  • Operated cash registers accurately, ensuring proper handling of transactions.
  • Acted as team player by helping colleagues finish their tasks.

Virtual Work Experience

St. James's Place Wealth Management
04.2021 - 04.2021
  • Learning to build interview skills
  • Improved formal responses when asked questions
  • CV Building
  • What to expect from an assessment centre

Runner then promoted to Waitress

The Shepherd & Dog Restaurant
08.2018 - 02.2020
  • Customised orders to account for dietary restrictions and communicating needs to kitchen staff
  • Aiding management to meet customer needs, collecting, and offering important feedback about operations and menu items
  • Enhanced team performance by training and mentoring new waiting staff
  • Address complaints or issues, relaying relevant information or complaints directly to manager on shift
  • Handled side work efficiently, using downtime between rushes to stay on top of daily tasks
  • Managed needs of over several tables at once (controlling a whole bar section) with expert service by multi-tasking and meeting customer demands

Education

High School - GCSE Grades: English Literature, English Language, Mathematics, Statistics

Brentwood Ursuline Convent High School
United Kingdom
09.2015 - 06.2020

Sixth Form - A Level Psychology, Level 3 Extended Diploma in Business

Brentwood Ursuline Convent High School Sixth Form
United Kingdom
09.2020 - 06.2022

HND - Hospitality Management

Montrose College
London
01.2024 -

Skills


  • Talent acquisition understanding
  • Exit interviews conducting
  • Basic employment law knowledge
  • Performance evaluation proficiency
  • Team Collaborator
  • Work within Time Constraints
  • Leadership potential
  • Data Entry & Analysis
  • Staff education and training
  • MS office suite proficiency

Websites

Affiliations

  • Painting
  • Singing
  • Playing Piano
  • Photography

Accomplishments

    Achieved the 'Employee of the Month' title for both June and July 2022 and nominated for 'Employee of the Year 2023'.

References

References available upon request.

Timeline

HND - Hospitality Management

Montrose College
01.2024 -

Crew Member, promoted to Crew Trainer, now Manager

Mc Donald's
06.2021 - 02.2025

Virtual Work Experience

St. James's Place Wealth Management
04.2021 - 04.2021

Sixth Form - A Level Psychology, Level 3 Extended Diploma in Business

Brentwood Ursuline Convent High School Sixth Form
09.2020 - 06.2022

Runner then promoted to Waitress

The Shepherd & Dog Restaurant
08.2018 - 02.2020

High School - GCSE Grades: English Literature, English Language, Mathematics, Statistics

Brentwood Ursuline Convent High School
09.2015 - 06.2020

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GABRIELLE AWOYEMI