Gabriella Taylor

• Commission and write a monthly membership email, which has over 40,000 subscribers.
• Editor for Balance magazine, Diabetes UK’s quarterly membership magazine with a circulation of 80,000.
• I gather content and write for the Bulletin. I source, interview, and write up case study stories. I write features - most recently on more taboo topics like sex, grief and anxiety. I edit and review the magazine ready for sign off.
• Attend photoshoots and contribute to design and layout of the magazine. I feed into the flatplan and coordinate with the ad manager and production manager to ensure seamless delivery of the magazine.
• Oversee administration responsibilities for Balance by organising the planning meetings and the review/sign off process, I create a quarterly report and use it to influence planning for the next feature.
• Use content management system and email software Dot Digital to build website and email content.
• I’m a regular user of Google Analytics and practice SEO to inform content decisions.
• I ‘own’ the Balance and membership webpages so I make sure they’re up to date and are following best practice. I repurpose print features for the website and study gaps in content to inform my work on the magazine.

• Independently managed the Edinburgh Marathon Festival and supported on events like the One Million Step challenge which raised £1m for the charity.
• Supported Event Managers with administrative tasks, participant engagement and retention.
• Working in a fast-paced team with tight deadlines meant that I was comfortable under pressure and adaptable to change.
• Contributed ideas of improvement and identified areas of growth for our Mass Participation and 3rd party events.

Please note I worked here (September 2016 - November 2017 and May 2018 - August 2018).

• First point of contact for queries from students and potential students for a globally renowned academic institution.
• Worked on specialist team tasked with processing and managing Master’s students.
• Trained, supported and monitored new starters in student recruitment in order to maintain standards while liaising with different department managers.
• Developed understanding of data protection requirements through various communication channels while recruiting and supporting students.

• Seasonal role requiring high levels of self-motivation, resilience and broad skill set.
• Liaised with a range of stakeholders including company directors and resort officials to ensure customer satisfaction - ensuring the five star TripAdvisor rating was preserved.
• Developed customised meal plans for clients and provided a tailored service including cooking a high standard four course meal on a daily basis, maintaining quality time-keeping to ensure guests expectations were exceeded and growing the customer experience wherever possible.

• Month long internship with fashion company M&Co in the babywear buying department
• Had to quickly master their complex ordering system, communicate with suppliers and internal departments, attend fit sessions and update critical path.

• Fast paced work environment requiring pragmatism and vast amounts of local knowledge
• Had to adapt to different client requirements, perform regular follow up communications to enquiries, showcase properties and register potential clients on company database, as well as general administration tasks.