Gabriella Progli
Winchester,Hampshire
Summary
Friendly, enthusiastic and highly motivated hospitality professional with over 10 years of experience in customer service and hospitality. Progressed from Bartender to Supervisor through hard work, dedication and a passion for delivering outstanding customer service.
Overview
4
4
years of professional experience
Work history
Supervisor
Brasserie Blanc
Winchester, Hampshire
2025.07 - Current
- Supervise the daily operation of the restaurant, ensuring excellent customer service.
- Lead, motivate and support the front-of-house team.
- Train and mentor new employees.
- Handle customer feedback and resolve complaints professionally.
- Support management with opening and closing procedures.
Waitress
Brasserie Blanc
Winchester, Hampshire
2023.04 - 2025.07
- Delivered excellent table service in a busy restaurant.
- Built strong relationships with customers through friendly and professional service.
- Recommended food and drinks to enhance the guest experience.
- Showcased extensive knowledge of menu items, heightened customer decision making.
Social media and marketing intern
Brasserie Blanc
Winchester, Hampshire
2023.04 - 2025.01
- Created engaging social media content to promote food, drinks and events.
- Took photographs and videos for social media platforms.
- Featured team members in promotional videos to showcase the restaurant's friendly atmosphere and personality.
Bartender
Brasserie Blanc
Winchester, Hampshire
2022.04 - 2023.04
- Prepared and served alcoholic and non-alcoholic beverages.
- Maintained cleanliness and organisation behind the bar.
- Managed cash and card payments accurately.
- Developed strong knowledge of cocktails, wines and spirits.
Education
NVQ Level 1 - English
Peter Symonds College
Winchester 06/2019 - 06/2020
GCSEs - GCSEs
Babits Mihaly High School
Pecs, Hungary 09/2010 - 04/2013
Skills
- Leadership
- Customer Service
- Teamwork
- Communication
- Problem Solving
- Attention to Detail
- Food & Allergen Knowledge
- Creativity
Referees
Joana Tarelho
Deputy General Manager
Address: 19,20 Jewry St, Winchester SO23 8RZ
Tel: 01962 810 870
Email: winchester@brasserieblanc.com
Timeline
Supervisor
Brasserie Blanc
2025.07 - Current
Waitress
Brasserie Blanc
2023.04 - 2025.07
Social media and marketing intern
Brasserie Blanc
2023.04 - 2025.01
Bartender
Brasserie Blanc
2022.04 - 2023.04
NVQ Level 1 - English
Peter Symonds College
06/2019 - 06/2020
GCSEs - GCSEs
Babits Mihaly High School
09/2010 - 04/2013