Gabriella Oliveira
Law Graduate
Ramsey
Overview
6
6
years of professional experience
Work History
Barista
Exeter Cathedral Café
04.2025 - 07.2025
- Resolved customer concerns with diplomacy and professionalism, developing conflict resolution and problem-solving abilities transferable to client and case management.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
Information Guidance Volunteer and Trainee Advisor
Citizens Advice Bureau
01.2025 - 07.2025
- Conducted triage and advisory sessions, demonstrating strong client-facing communication and the ability to distil complex information clearly.
- Assisted the court team on housing-related matters, gaining exposure to legal processes and casework preparation.
- Represented clients in dealing with various issues, particularly where vulnerabilities impacted their own ability to do so.
- Boosted donations to organization by strategizing and executing fundraising events in a proactive attempt to minimise damages caused by funding cuts.
- Kept case files updated, accurate and aligned with requirements.
VIP-Hostess and All-Round Hospitality Member
Brightsparks and Arc Agency
06.2022 - 09.2024
- Provided high-standard service at exclusive corporate and sporting events, requiring professionalism, discretion, and adaptability whilst building rapport with VIP guests, strengthening client-facing and interpersonal communication skills.
- Exceeded sales targets consistently through exceptional networking abilities that attracted high-end clientele to repeat visits to the venue.
- Coordinated with teams to deliver seamless event execution, demonstrating teamwork and reliability under pressure, maintaining composure in high-pressure, fast-paced environments while adapting to unforeseen challenges.
- Supported management goals through accurate reporting of key performance metrics related to VIP services, often needing to make instantaneous decisions to ensure the continued smooth-running of the event.
Café and Restaurant Supervisor
The Tea Room
04.2022 - 12.2023
- Managed daily operations, ensuring compliance with health, safety, and service standards, including the supervision and training of staff.
- Effectively addressed customer complaints with professional demeanor, honing negotiation and conflict management abilities.
- Planned and executed promotions and special events in close collaboration with management.
Sales Assistant
schuh
04.2019 - 01.2022
- Consistently exceeded personal sales targets, strengthening persuasion, commercial awareness and adaptation techniques when faced with stock issues whilst contributing to overall team success.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
Master of Law (LLM) -
University of Exeter
Exeter, United Kingdom09.2025
Bachelor of Laws (LLB) -
University of Exeter
Exeter, United Kingdom07-2024
A Levels -
Sacred Heart of Mary Girls’ School
Upminster, United Kingdom07-2021
GCSE (Equivalent) -
Durban Girls’ College
Durban, South Africa12-2018
Extracurricular Activities
Volunteer Advisor – Access to Justice Community Law Clinic
- Advised client on consumer issue
Fundraising Team Member – Citizens Advice Bureau
- Contributed to preparing bids, engaging stakeholders and managing digital content; showcasing research, persuasive writing and organisational skills
Volunteer – Sacred Heart of Mary Church
- Assisted in organising various events
Accomplishments
- Health and Social Care - Level 1, 2019
- Immerse Education Essay Competition Winner, Recipient of scholarship to Cambridge Summer School
Timeline
Barista
Exeter Cathedral Café
04.2025 - 07.2025
Information Guidance Volunteer and Trainee Advisor
Citizens Advice Bureau
01.2025 - 07.2025
VIP-Hostess and All-Round Hospitality Member
Brightsparks and Arc Agency
06.2022 - 09.2024
Café and Restaurant Supervisor
The Tea Room
04.2022 - 12.2023
Sales Assistant
schuh
04.2019 - 01.2022
Master of Law (LLM) -
University of Exeter
Bachelor of Laws (LLB) -
University of Exeter
A Levels -
Sacred Heart of Mary Girls’ School
GCSE (Equivalent) -
Durban Girls’ College
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