Gabriella Nardin
Frimley,Surrey
Summary
Dedicated individual with over 10 years of experience in accounts administration, customer service, HR coordination, and operational support. Proven ability to manage client relationships, process high volumes of data, and enhance internal workflows. Strong commercial awareness and digital curiosity, with a focus on building exceptional stakeholder relationships. Seeking to leverage skills in a new career.
Overview
19
19
years of professional experience
Work History
Operational Support & Events
Metropolitan Police Service
Kingston Upon Thames
12.2024 - Current
- Delivered comprehensive support across South West Borough, enhancing service quality.
- Analyzed response metrics using DARIS software three times daily to assess team needs.
- Executed senior leadership requests with efficiency and precision.
- Communicated assertively to decline policy-violating requests while maintaining professionalism.
- Managed overtime requests in strict compliance with GDPR regulations.
- Reviewed and processed annual leave requests, prioritizing team requirements.
- Collaborated with team members to achieve consistent performance target attainment.
- Resolved complaints through effective communication and problem-solving techniques.
Police Officer ( Safer neighbourhoods )
Metropolitan Police Service
Kingston Upon Thames
11.2022 - Current
- Engaged with community members to build trust and foster positive relationships between the police force and the public.
- Participated in specialised training programmes to enhance skills in areas such as firearms, public order, and investigative techniques.
- Patrolled designated districts in patrol cars, on bicycles and on foot.
- Provided testimony in court, presenting evidence and recounting observations to support legal proceedings.
- Testified under oath in administrative hearings and criminal court cases.
- Responded to calls for drink driving, criminal trespassing, noise complaints and domestic abuse.
- Executed search warrants, affidavits and subpoenas.
Police Officer ( Frontline )
Metropolitan Police Service
Kingston Upon Thames
10.2019 - Current
- Full-time frontline police officer responding to emergency and non-emergency incidents.
- Protecting life and property, and maintaining public safety.
- Managed high-risk and time critical incidents including domestic abuse, violence, public order and vulnerability-related calls.
- Conducucted inital investigations, securing scenes, gathered evidence, compelte statements and prepared case files in line with legisation and policy.
- Regulary deployed on AID Duties at fooball matches, Rugby matches, concerts, protests and other large public events where supporting crowd management, public order policing and multi-agency operations in high pressured environments.
- Wrote reports on arrests made, activities performed and unusual incidents observed.
- Utilised verbal, physical, or situational techniques to reduce or de-escalate violence.
- Arrested individuals suspected of criminal activities, processing them in accordance with legal requirements.
Accounts Assistant
Rock-It Cargo
Hatton Cross, Middlesex
06.2017 - 10.2019
- Prepared month-end closing entries to maintain detailed reporting and recordkeeping.
- Reconciled bank statements monthly, identifying discrepancies and rectifying them to maintain accurate financial records.
- Assisted with receiving, processing and verifying all invoices related to accounts payables.
- Prepared invoices based on contract terms and distributed to customers.
- Checked imported bank statements into accounts system on daily basis to keep records up-to-date.
- Chased missing transactions to help facilitate timely payments.
- Worked with credit control to chase payment of outstanding sales invoices.
- Handled photocopying documents, updating files and faxing communications for staff.
- Managed confidential information with discretion, upholding data protection standards.
- Prepared, processed and sent invoices to relevant companies using SAGE Accounting.
- Managed invoices and payments, ensuring timely processing to maintain cash flow and supplier relationships.
Accounts Administrator
Concordia
Ashford, Middlesex
02.2016 - 06.2017
- Administered daily account operations, ensuring accurate processing of financial and customer data.
- Maintained comprehensive records, reports, and spreadsheets to enhance business performance.
- Liaised with internal teams and external clients to resolve queries promptly.
- Ensured compliance with company procedures and met all deadlines.
- Supported senior management through detailed reporting and data analysis.
Administrator / Customer Service / HR Support
ASC Cargo Handling
Hatton Cross, Middlesex
06.2012 - 02.2016
- Delivered exceptional customer service within fast-paced logistics environment.
- Managed import/export documentation and maintained accurate flight records.
- Coordinated staff training and ensured compliance with medical records and security protocols.
- Maintained comprehensive employee records, including sickness, holidays, and training logs.
- Handled stock control, ordering processes, and management of warehouse materials.
- Provided reception support by managing telephone inquiries and visitor interactions.
- Supported employee referencing procedures and conducted compliance checks.
Customer Service & Administration
Kuehne + Nagel
Uxbridge, Middlsex
10.2010 - 03.2012
- Coordinated daily shipment collections with transport teams to ensure timely operations.
- Tracked deliveries and secured proof of delivery for customer verification.
- Managed customer documentation alongside customs entries for compliance.
- Supported compliance team through thorough reporting and data analysis.
- Administered shared inboxes, effectively distributing tasks across departments.
- Booked shipments with airlines while resolving documentation inquiries.
Salon Assistant
Kevin Joseph Hairdressers
Hayes, Middlesex
06.2007 - 08.2008
- Delivered exceptional front-of-house customer experience and managed appointment scheduling.
- Handled payments and maintained daily cash responsibility accurately.
- Ensured a clean and professional working environment for optimal functionality.
- Provided support to senior stylists during client treatments, enhancing service efficiency.
Education
NVQ Level 2 - Customer Service
City & Guilds of London Institute
01.2011
NVQ Level 2 - Hairdressing
City & Guilds of London Institute
01.2010
GCSEs -
Douay Martyers School
IckenhamSkills
- Account and client management
- Customer service excellence
- Data management and reporting
- Campaign tracking and performance analysis
- Stakeholder communication
- Organisational skills and multitasking
- Problem-solving under pressure
- Microsoft Office proficiency
- Process improvement strategies
- Time management and prioritisation
- Emergency response
- Conflict resolution
- Evidence gathering
- Report writing
- Time management
- Leadership execution
- Problem solving
- Customer service
- Team collaboration
- Policy enforcement
- Communication skills
Custom Section
Full UK Driving Licence & Own Vehicle
Websites, Portfolios and Profiles
LinkedIn
References
Available upon request
Hobbies and Interests
- Cooking
- Reading
- Spending time with family and friends
Languages
Italian
Intermediate
B1
Interests
- Socialising and building strong relationships
- Personal development - currently attending online and in person classes learning Italian
- Fitness and wellbeing activities, including gym training and pole dancing
Timeline
Operational Support & Events
Metropolitan Police Service
12.2024 - Current
Police Officer ( Safer neighbourhoods )
Metropolitan Police Service
11.2022 - Current
Police Officer ( Frontline )
Metropolitan Police Service
10.2019 - Current
Accounts Assistant
Rock-It Cargo
06.2017 - 10.2019
Accounts Administrator
Concordia
02.2016 - 06.2017
Administrator / Customer Service / HR Support
ASC Cargo Handling
06.2012 - 02.2016
Customer Service & Administration
Kuehne + Nagel
10.2010 - 03.2012
Salon Assistant
Kevin Joseph Hairdressers
06.2007 - 08.2008
NVQ Level 2 - Customer Service
City & Guilds of London Institute
NVQ Level 2 - Hairdressing
City & Guilds of London Institute
GCSEs -
Douay Martyers School