Gabriella Farias

- served customers in a polite and friendly manner

- tested products on them and upsold products

- always arrived to work well groomed to a high standard

- built strong customer relations

- went above and beyond for every customer who came to visit the counter

• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Operated cash registers with accuracy and processed cash and card transactions.
• Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.
• Displayed promotional material on storefronts to attract shoppers.
• Worked energetically to maintain efficient operations during peak trading hours.
• Delivered personalised customer service with a smile to promote return custom.

• Consistently provided professional, friendly and engaging service.
• Skilfully promoted items on beverage lists and restaurant specials.
• Followed all health and safety policies when handling food and beverages to uphold proper standards.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
• Set dining tables according to type of event and service standards.
• Addressed diner complaints with kitchen staff and served replacement menu items promptly.
• Quickly recorded transactions in computer system to deliver prompt service.
• Routinely cleaned work areas, glassware and silverware throughout each shift.
• Developed and maintained positive working relationships with others to reach business goals.
• Demonstrated genuine hospitality while greeting and establishing rapport with guests.
• Provided friendly and attentive service.
• Inventoried and restocked items throughout day.
• Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
• Received frequent customer compliments for going above and beyond normal duties.

• Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
• Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Delivered food and drinks from kitchen to respective tables to meet timely expectations.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Informed customers regarding ingredients used to address allergy and dietary issues.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
• Delivered food and drinks discreetly for seamless and unobtrusive service.
• Practiced healthy and safety measures to comply with regulations.
• Cleaned and set tables quickly after customers left to maximise restaurant capacity.
• Maintained excellent level of service in busy and demanding restaurant environment.
• Attended to customer's needs proactively for first-class waiting service.

• Followed through with client requests in a timely manner.
• Stayed up-to-date on contemporary art trends, techniques and movements.
• Used diverse cosmetics to create on-trend looks, contour facial features and enhance skin tone.
• Kept up-to-date with industry standards, trends and techniques.
• Studied and researched application techniques, industry trends and emerging products to continuously elevate performance.
• Assessed skin type and facial structure to select appropriate products and application tools.
• Provided friendly client consultations to discuss trends, colour palettes and application details.
• Shaped and defined eyebrows with brush, pencil and gel to hold hair in place.
• Brightened and evened out skin tone with concealers and colour correctors, covering imperfections.
• Added blush, highlighter and bronzer to face to deliver warmth and glow.
• Created bold, dramatic and natural effects using eyeliner, eye shadow and mascara.
• Educated clients on proper makeup application and ways to achieve different makeup looks.

• Answered phone calls and inquiries, providing information and assistance to callers.
• Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
• Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
• Created memorable customer experiences through attentive, responsive service.
• Provided receipts and invoices and collected payments from customers.
• Boosted first impression for customers by maintaining clean and orderly front-of-house area.
• Answered phone calls and scheduled reservations for guests.
• Performed secure, efficient coat check services for guests.
• Coordinated reservations and seating arrangements for optimal customer flow.
• Collaborated with kitchen and serving staff for smooth service operations.
• Greeted and directed visitors, creating positive and welcoming first impression.
• Demonstrated polite and enthusiastic phone manner to take orders and handle guest queries.
• Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
• Operated tills to process daily cash and card payments, maintaining till in balance at all times.
• Provided guests with menus and recommended specials.
• Managed reservations and walk-in guests, optimising restaurant capacity.

• Worked directly with charlotte tilbury cosmetics to achieve daily targets and sales.
• Researched all product ingredients to gain knowledge and understanding of the benefits and how they work.
• Performed initial client assessment and analysis to know exactly what the clients needed.
• Hit daily sales targets everyday and most days over target.
• Built a good customer relation
• Completed make over appointments to a high standard.
• Built great relationships within the team.
• Completed all necessary paper work required.
• Used diverse cosmetics to create on-trend looks, contour facial features and enhance skin tone.
• Kept up-to-date with industry standards, trends and techniques.
• Discussed client skin care needs and recommended featured products to align with skin type and preferences.

• Maintained updated knowledge of all menu items, specials, spirits brands, beers and non-alcoholic selections.
• Routinely checked identification of customers purchasing alcoholic beverages.
• Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
• Maintained a consistent, regular attendance record.
• Set up bar for operation, obtained cash float and stocked the service bar.
• Effectively and calmly resolved situations with intoxicated guests.
• Displayed friendly, outgoing and energetic behaviour to create a warm, fun atmosphere for guests.
• Entered orders into the computer system quickly and in the proper sequence.
• Completed regular bar inventories and daily requisition sheets as requested.
• Accurately recorded sales, gave correct change and prepared charge slips for guests.
• Upsold products when appropriate.
• Obtained customer payment promptly and politely.

• Maintained updated knowledge of all menu items, specials, spirits brands, beers and non-alcoholic selections.
• Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
• Maintained a consistent, regular attendance record.
• Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
• Accurately recorded sales, gave correct change and prepared charge slips for guests.
• Displayed friendly, outgoing and energetic behaviour to create a warm, fun atmosphere for guests.
• Entered orders into the computer system quickly and in the proper sequence.
• Actively promoted a cooperative and harmonious working environment to boost morale, productivity and efficiency.
• Cut, sliced and peeled perishable garnishes and fruits for beverages.
• Regularly cleaned and sanitised the bar area, beer lockers, and refrigeration and storage areas.
• Wiped down counter areas, sinks and floors to maintain a clean and safe workstation.
• Built guest satisfaction and enjoyment.
• Accurately counted and provided change as necessary.

• Made and confirmed reservations.
• Answered department telepone calls within a fewrings,using correct salutations and telephone etiquette.
• Greeted and registered guests.

• Described product to customers and accurately explained details and care of merchandise.
• Greeted customers entering the shop to ascertain what each customer wanted or needed.
• Politely assisted customers in person and on the telephone.
• Provided an elevated customer experience to generate a loyal clientele.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Answered product questions with up-to-date knowledge of sales and shop promotions.
• Bagged, boxed or gift-wrapped sold merchandise per customer's request.
• Investigated and resolved customer enquiries and complaints in a timely and empathetic manner.
• Maintained cleanliness and presentation of stock room and production floor.
• Designed displays to make the shop experience interactive, engaging and reassuring.
• Folded and arranged garments in attractive displays.
• Recommended alternative items if product was out of stock.

• Followed through with client requests in a timely manner.
• Handled guest complaints calmly and professionally.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Maintained cleanliness and presentation of stock room and production floor.
• Answered product questions with up-to-date knowledge of sales and shop promotions.
• Provided an elevated customer experience to generate a loyal clientele.
• Politely assisted customers in person and on the telephone.
• Described product to customers and accurately explained details and care of merchandise.
• Greeted customers entering the shop to ascertain what each customer wanted or needed.

• Called clients to confirm upcoming appointments.
• Restocked linen and laundry in all areas of the spa.
• Followed through with client requests in a timely manner.
• Served as a primary point of contact for members and guests for information on spa products and services.
• Handled guest complaints calmly and professionally.
• Maintained the front desk workstation by keeping it clean and free of personal items.
• Maintained a solid knowledge base of all spa and resort products and services.
• Prepared first time guests over the phone for their selected services.
• Managed all front desk tasks, including the maintenance of client records and lab data.
• Answered a high-volume, multi-line telephone promptly and courteously.
• Carefully maintained financial filing system.
• Remained polite when speaking with difficult guests on the phone.
• Entered client information into the databases quickly and with minimal errors.
• Offered appointment information updates to guests in a polite and courteous manner.
• Promoted salon-exclusive products to increase retail sales.
• Recorded inventory sales into the spa's weekly income report.