Gabriella Chreiki
Gros-Islet,FMO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Hotel & Tour Representative (Seasonal)
St. James Travel & Tours Limited
12.2022 - 08.2023
- Provision of holiday information to clients in scheduled briefings and cal- back visits.
- Sales of tours and excursions to guests in-resort.
- Manage all written and verbal communication with guests and suppliers to book/cancel or change a tour/activity booking.
- Completion of all necessary paperwork and weekly reports in a timely manner.
- Liquidation of all vouchers and monies collected, once a week, with the accounts department.
- Proactive reporting on client issues and concerns.
- Respond to guests' emails, messages, and enquires in a timely manner.
- Resolution of customer complaints and problems.
- Assistance with the coordination of ground handling, schedules, and transportation.
Waitress/Bartender
The Plough Inn
08.2021 - 05.2022
- Welcome and acknowledge all guests according to company standards in a timely, friendly, efficient manner
- Correspond with others using clear and professional language, and answer telephones using etiquette
- Mix and garnish beverages according to recipe and portion control standards
- Established rapport as well as hosted guests to build loyal and satisfied customers
- Spearheaded floor during busy periods, serving over 200+ guests
- Extensive knowledge of over 20 different wine selections, wine service, and beer service
- Maintain 2+ bars and lounge stations and assure are stocked, clean, and tidy.
Intern, Housekeeping & Laundry Dept
Saint James Club Morgan Bay
07.2019 - 08.2019
- Completed an internship program at a Luxury all-inclusive hotel on the Caribbean Island of St
- Lucia
- Managed by housekeeping team to ensure high standards of cleanliness, hygiene, and tidiness in all sleeping cabins and public areas
- Performed any laundry duties such as washing, ironing, and folding in conjunction with hotel standards to over 200 rooms
- Delegated stock control of all hotel-owned linens to over 200+ rooms
- Coordinated guest laundry services and, performing tasks for 20 guests daily.
Waitress
La Mesa Restaurant & Bar
02.2019 - 07.2019
- Meet and greet customers, build strong relationships, and taking orders
- Prepared a wide range of cocktails and ensured speedy service during busy periods
- Communicated with kitchen staff, relaying special requests and feedback
- Facilitated corporate events providing solutions for customers and restaurant
- Administered stock levels behind bar and replaced when needed, usually on a daily basis
- Communicated with host and bar staff to ensure continuity of service for customers
- Thrived within high-volume environments, corresponded with up to 50 guests per shift.
Retail Store Supervisor
Gyp-sea
01.2017 - 07.2019
- Fielded customer assistance and answering customer queries
- Hitting sales targets
- Researched market trends to assess projected demand
- Maintained product knowledge
- Implemented product displays (Visual Merchandiser)
- Completed purchase contracts and agreements
- Processed transactions and sales
- Audited inventory
- Updated window displays.
Education
Bachelor of Science Degree in Hospitality Management -
Florida International University
08.2022
Skills
- Customer Service
- Complaint Handling
- Bartending
- Health & Safety
- Events
- Beer and Wine Knowledge
- Team worker
- Hostess
- Waitress
- Retail sales (1 year)
- Serving Experience
- Management
- Microsoft Office Suite (Word, PowerPoint, and Excel)
- Arabic (basic)
Additional Information
Volunteered at various red cross center's in the Caribbean to rebuild houses after hurricane destruction
Timeline
Hotel & Tour Representative (Seasonal)
St. James Travel & Tours Limited
12.2022 - 08.2023
Waitress/Bartender
The Plough Inn
08.2021 - 05.2022
Intern, Housekeeping & Laundry Dept
Saint James Club Morgan Bay
07.2019 - 08.2019
Waitress
La Mesa Restaurant & Bar
02.2019 - 07.2019
Retail Store Supervisor
Gyp-sea
01.2017 - 07.2019
Bachelor of Science Degree in Hospitality Management -
Florida International University
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