Gabriela Slimak
Market Drayton,Shropshire
Summary
Dedicated and ambitious team leader with extensive experience in retail management, customer service, and operational support. Proven ability to lead teams, improve customer satisfaction, and drive store performance. Strong communicator with excellent organizational and problem-solving skills, committed to continuous personal and professional growth.
Overview
7
7
years of professional experience
10108
10108
years of post-secondary education
Work history
Trading manager
Morrisons
Market Drayton, Shropshire
11.2023 - Current
- Led colleagues to prioritise exceptional customer service and foster high-performance culture.
- Increased departmental productivity by 10% through strategic resource planning and process enhancements.
- Reduced employee absenteeism by 15% via consistent management of absence policy.
- Oversaw people management routines, including scheduling and performance evaluations.
- Delivered targeted training programmes to enhance capabilities across multiple departments.
- Built collaborative relationships with operating departments to ensure operational excellence.
- Proactively drove outstanding performance against key performance indicators.
Customer service team leader
Morrisons
Market Drayton, Shropshire
03.2023 - 10.2023
- Supervised and trained team of 20 people to meet sales targets while enhancing customer service quality.
- Resolved product and service complaints promptly, boosting customer satisfaction.
- Conducted cash control procedures and ensured compliance with safety policies.
- Identified and developed team talent, delivering constructive feedback to enhance performance.
Customer service assistant
Morrisons
Market Drayton, Shropshire
08.2022 - 02.2023
- Resolved customer inquiries and complaints, delivering positive experiences.
- Maintained current knowledge of store policies to offer accurate guidance.
- Managed payments while assisting with stock replenishment and store presentation.
Assembly worker
Hyve Solutions
Telford, Telford and Wrekin
03.2022 - 07.2022
- Assembled servers according to detailed instructions, ensuring adherence to quality standards.
- Collaborated with management to enhance efficiency and productivity.
- Documented production processes and maintained material inventory meticulously.
CNC Production Operative
Protolabs
Telford, Telford and Wrekin
11.2021 - 03.2022
- Streamlined inventory management and prepared materials for scheduled jobs.
- Maintained a safe, organised workplace to enhance operational efficiency.
- Troubleshot issues to optimise work processes and minimise downtime.
Factory worker
DENSO Manufacturing UK Ltd
Telford, Telford and Wrekin
10.2018 - 10.2021
- Operated machinery and accurately entered job progression data.
- Adhered to health and safety practices while achieving production targets.
- Conducted pressure tests and visual inspections to ensure quality standards.
- Measured dimensional accuracy with calipers, gauges, and micrometers.
- Participated in continuous improvement initiatives, including Kaizen and Lean methodologies.
- Demonstrated proficiency in manual and semi-automated assembly processes.
Education
NVQ Level 3 ILM Team Leading And Management - Team Leading And Management
Telford College of Arts And Technology
Telford, Telford and WrekinNVQ Level 2 Food Safety and Hygiene for Catering - Food Safety
Virtual College
Virtual CollegeFunctional Skills GCSE in English (Level 2) - Functional Skills
Telford College of Arts And Technology
Telford, Telford and WrekinTelford College of Arts and Technology - Functional Skills
Functional Skills GCSE in Mathematics (Level 2)
Telford, Telford and WrekinMatura + Vocational Diploma (EQF Level 4) - Surveying Technician
Technical Secondary School
Lubaczów, PolandSkills
- Leadership and Team Management
- Customer Service Excellence
- Performance Improvement and Training
- Conflict Resolution and Problem Solving
- Stock and Inventory Management
- Health and Safety Compliance
- Data Management & Microsoft Excel
- Effective Communication and Active Listening
Languages
English
Advanced (C1)
Polish
Native
Timeline
Trading manager
Morrisons
11.2023 - Current
Customer service team leader
Morrisons
03.2023 - 10.2023
Customer service assistant
Morrisons
08.2022 - 02.2023
Assembly worker
Hyve Solutions
03.2022 - 07.2022
CNC Production Operative
Protolabs
11.2021 - 03.2022
Factory worker
DENSO Manufacturing UK Ltd
10.2018 - 10.2021
NVQ Level 3 ILM Team Leading And Management - Team Leading And Management
Telford College of Arts And Technology
NVQ Level 2 Food Safety and Hygiene for Catering - Food Safety
Virtual College
Functional Skills GCSE in English (Level 2) - Functional Skills
Telford College of Arts And Technology
Telford College of Arts and Technology - Functional Skills
Functional Skills GCSE in Mathematics (Level 2)
Matura + Vocational Diploma (EQF Level 4) - Surveying Technician
Technical Secondary School
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