Gabriela Sampedro
London,England
Summary
Business Administration professional with 4 years of experience in the Facilities sector in the UK, complemented by over 10 years of experience in personnel management, payroll, and process optimisation in Ecuador. Recognised for loyalty, professionalism, and a strong commitment to contributing to team performance and organisational success, with well-developed organisational and coordination skills in an international environment.
Proactive, reliable, and hands-on team player with experience supporting training and mentoring initiatives. Highly organised, with excellent communication skills, sound judgment, and a strong problem-solving approach.
Currently completing a CIPD qualification to further strengthen expertise in Human Resources management.
Overview
18
18
years of professional experience
Work history
Help Desk Administrator
CBRE - Kedrion Bio Pharma
London, Hertfordshire
2025.01 - Current
- Managed incoming requests, ensuring efficient workflow within the team.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Oversaw daily operations to achieve high productivity levels.
- Expedited help desk processes with comprehensive issue tracking system.
- Handled routine maintenance tasks, maintaining optimal system performance at all times.
- Escalated complex issues for swift resolution, enhancing productivity.
- Analysed common complaints and provided proactive solutions, minimising downtime.
- Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
Facilities Management Assistant
Central Bedfordshire Council - Accuro
London
2022.10 - 2025.01
- Managed time effectively to meet deadlines.
- Took on additional tasks on manager's request.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Completed assigned work within deadlines and to company standards.
- Carried out duties with strict compliance to company standards and policies.
- Typed and edited documents and presentations for manager.
Human Resources Manager
Vaquero Boots
Quito, Ecuador
2019.12 - 2022.10
- Evaluated company performance reports to identify personnel inefficiencies.
- Led staff satisfaction surveys to identify improvement areas and implement strategic solutions.
- Enhanced workplace equality through tactical recruitment and training development.
- Interviewed and hired staff fitting job and team requirements.
- Reviewed job descriptions periodically, kept them abreast of current roles.
- Facilitated training programmes to enhance employee skills.
- Managed redundancy processes, minimised legal risks.
- Administered payroll operations ensuring timely and accurate payments.
- Recruited, hired and trained new employees to optimise profitability.
- Developed bonus and incentive programmes to drive employee performance.
- Assisted in succession planning to ensure business continuity.
Human Resources Coordinator
Ales C.A. Industries
Quito, Ecuador
2013.09 - 2018.04
- Coordinated training and handled logistics and administrative tasks.
- Supported staff, actively listened to their concerns and provided practical advice and guidance.
- Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
- Liaised with line management staff to accurately identify in-house training needs and deliver appropriate development programs.
- Processed payroll for 80+ employees working with accounting team.
- Introduced benefits programmes to promote wellbeing, from gym memberships to cycle-to-work schemes.
- Automated payroll and HR reporting .
- Created professional templates for offer letters and employment contracts.
- Maintained precise, detailed staff and company records for thorough reference.
- Recruited, hired and trained new employees to optimise profitability.
- Created succession plans and promotion paths for staff.
- Used staff survey findings to implement enhanced working conditions and practices.
- Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork.
- Monitored evolving regulatory changes and parameters to maintain operational compliance.
- Implemented diversity, equity and inclusion initiatives to boost employee engagement and retention.
- Oversaw soldier payroll and unit accounting.
- Supported and monitored overall soldier welfare.
- Recruited, hired and oversaw 80+ staff, managing job interviews, conducting exit interviews and leading onboarding sessions.
Human Resources Analyst
B.Y.S. Performance Thru Engineering S.A.
Quito, Ecuador
2012.07 - 2013.09
- Maintained and updated personnel records, ensuring employee information was accurately stored for traceability compliance.
- Developed and implemented talent acquisition campaigns with budgets.
- Supported Human Resources team of 200 staff through software and documentation.
- Maintained current understanding of state and governmental policies including taxes and employee calculation , ensuring compliance.
- Assisted in payroll processes, providing with required documentation for efficient processing and payment.
- Analysed and modified compensation and benefits policies, establishing competitive programs to comply with legal requirements.
- Clearly communicated and enforced HR policies to team members, cultivating compliant and satisfied workforce.
- Reviewed job applications to identify, vet and recommend optimal candidates for available positions, maintaining positive relationships with clients.
- Assisted with meetings and presentations within company.
- Collated information and statistics on company HR provisions for functionality analysis and assessment.
- Recruited and screened qualified potential employees.
- Provided backup support to payroll administration.
- Managed employee exit interviews and paperwork.
- Prepared monthly, weekly and daily logs using Microsoft Excel and Office.
- Delivered friendly assistance with new hires throughout interviewing and hiring processes.
- Maintained and updated personnel records, ensuring employee information was accurately stored in the company software for traceability compliance.
Personal Assistant Human Resources Manager
Pichincha Hospital
Quito, Ecuador
2008.01 - 2012.07
- Drafted correspondence, compiled reports and prepared presentations with keen attention to detail.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Created engaging presentations, spreadsheets and reports.
- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Collaborated with admin teams, human resources and finance department on special projects.
- Received requests for meetings and appointments, updated calendar and organised spaces and materials.
Senior Ejecutivo
KOE Corporation
Quito, Ecuador
2018.05 - 2019.12
Education
CIPD Foundation Certificate in People Practice
ICL Academy
London 2024.10 -
Bachelor of Business Administration - Administration
Salesiana Polytechnic University
QuitoSkills
- Technical Proficiencies
Microsoft Office including Word, Excel and PowerPoint - Recruitment
- Training and development
- Resource planning
- Employee relations
- Affirmative
- Wages and salary
- Benefits administrator
- Benefits and compensation
- First Aider Qualified
- File and records management
- Documentation and reporting
- CRM
Languages
English
Fluent
Spanish
Native
Timeline
Help Desk Administrator
CBRE - Kedrion Bio Pharma
2025.01 - Current
CIPD Foundation Certificate in People Practice
ICL Academy
2024.10 -
Facilities Management Assistant
Central Bedfordshire Council - Accuro
2022.10 - 2025.01
Human Resources Manager
Vaquero Boots
2019.12 - 2022.10
Senior Ejecutivo
KOE Corporation
2018.05 - 2019.12
Human Resources Coordinator
Ales C.A. Industries
2013.09 - 2018.04
Human Resources Analyst
B.Y.S. Performance Thru Engineering S.A.
2012.07 - 2013.09
Personal Assistant Human Resources Manager
Pichincha Hospital
2008.01 - 2012.07
Bachelor of Business Administration - Administration
Salesiana Polytechnic University