Gabriela Petrova
Surbiton
Summary
Customer-focused professional with diverse skills acquired through various roles in the UK and internationally. Proven ability to thrive in fast-paced environments while maintaining a methodical approach to task completion. Experienced in leading small teams, mentoring, and training to ensure all responsibilities are met. Seeking a new opportunity to leverage existing skills and contribute to organizational success.
Overview
14
14
years of professional experience
Work history
Cleaner supervisor
Bidvest noonar
Surbiton, UK
2025.07 - Current
- Conducted staff training sessions to enhance understanding of hygiene protocols.
- Followed industry best practices for maintaining optimal cleanliness and hygiene.
- Prioritised tasks based on urgency, ensured smooth operation throughout the day.
- Assigned tasks to cleaners, ensured timely completion of duties.
- Fostered a positive work culture amongst team, boosted morale and motivation.
- Streamlined operations by creating effective duty rosters for cleaners.
- Implemented cost-effective cleaning strategies for operational savings.
- Inspected equipment regularly for maintenance needs and safety compliance.
- Achieved high sanitation standards with meticulous attention to detail.
- Adapted quickly to changes in schedules or routines, minimised disruptions in service.
- Managed cleaning personnel for improved productivity and efficiency.
- Coordinated with management, kept them informed about cleaning activities and issues.
- Resolved grievances amongst staff members to foster team harmony.
- Improved workflow, performed scheduled inspections of work done by cleaners.
- Boosted customer satisfaction with thorough and efficient cleaning services.
- Established a healthy work environment by implementing safety measures.
- Inspected cleaning quality to achieve pristine standards.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Specialised in office and retail cleaning services.
- Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
- Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency.
- Reported on accidents and investigated incidents to protect staff safety.
- Minimised wastage by promoting appropriate use of equipment and materials.
- Guided staff to handle chemical solutions in line with COSHH.
- Managed 5 employees, offering ongoing support and guidance.
Cleaner
Nexgen
Surbiton, UK
2023.03 - 2025.06
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Cleaned and dried windows, mirrors and glass surfaces.
- Worked quickly to complete cleaning within allotted timeframes.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Emptied and cleaned trash cans following procedures.
- Safely stored cleaning solutions, equipment and chemicals.
- Spot cleaned and sanitised high-touch areas.
- Restocked, refreshed and sanitised bathroom facilities.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Reported breakages to supervisor.
- Correctly used colour-coded equipment.
- Dusted countertops, ceilings and furniture for pristine environment.
- Washed kitchen napkins, floor rugs and dusters.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Vacuumed carpeted areas and mopped hard floors.
- Used correct procedures to clean floors, communal areas and work spaces.
- Followed health and safety standards governing correct use of chemicals.
- Polished glass, mirrors and metal items to attractive shine.
- Cleaned surfaces to preserve professional standards and minimise infection risks.
- Wiped down fixtures to remove built-up dust and maintain appearance.
- Achieved spotless results within working timeframes to meet client needs.
Cleaner
Kousco
Surbiton, UK
2022.10 - 2023.02
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Kept communal areas tidy and well-organised for optimal functionality.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Cleaned and dried windows, mirrors and glass surfaces.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Emptied and cleaned trash cans following procedures.
- Safely stored cleaning solutions, equipment and chemicals.
- Spot cleaned and sanitised high-touch areas.
Homemaker
No
2021.08 - 2022.09
- Managing the family home, improving skills whilst actively seeking employment
Crew Member
McDonalds
Surbiton
2019.10 - 2021.07
- Reporting to the Restaurant Manager, successfully worked within a team of approximately 46 staff members providing excellent levels of customer service and quality food
- Responsible for accurately processing orders, taking cash and card payments from customers in a fast past environment
- Adhered to all policies, procedures, rules and regulations related to preparing of and serving of food
- Assisted with maintaining cleanliness and hygiene in line with company standards and ensured all seating areas were kept clean and tidy at all times
- Worked flexibly and to the demand of the business; supported colleagues to ensure the smooth running of the operation
- Successfully demonstrated menu knowledge and prices; enabling excellent customer service when assisting with customer enquiries
- Demonstrated the ability to work in all areas of the restaurant, cooking and preparing food, front of house and cleaning
- Successfully delivered on the role of ‘Area Leader’; responsible for an area within the restaurant, managing 3-6 members of staff
- Responsible for the allocation and communication of tasks to staff members whilst undertaking Area Leader responsibilities; ensured the accurate and timely completion of associated documentation
- Successfully trained and mentored new staff members, demonstrating processes and procedures and supporting individuals during their induction stage
Homemaker
2017.01 - 2019.10
- Successfully running the family home including cooking and cleaning, managing household budgets
Factory Worker
Pizza Rodos
2014.07 - 2017.10
- Reporting to the Factory Supervisor and Manager, worked on the production line to produce and pack half baked and packed pizzas for deliveries to hotels and restaurants
- Responsible for working independently on assigned tasks and within a fast paced team environment (team of 8) to ensure targets were met
- Responsible for adhering to all health and safety regulations, policies and procedures
- Demonstrated flexibility to meet the demands of the business operation; often working extra hours and on different parts of the production line
Cleaner
Pegasos
2012.01 - 2014.01
- Responsible for the cleaning of offices, houses and entrances of apartments buildings
- Demonstrated knowledge of the safe handling of different chemical cleaning products
- Responsible for ensuring all tasks were completed within short timeframes and according to client requirements
- Worked both independently and as part of a small team, supported each other to ensure the successful completion of all tasks
Education
Certificate - ESOL International (reading, writing and listening) (communicator B2)
City & Guilds
International English for Speaking of Other Languages (IESOL)
High School - undefined
GreeceEPAL 2, English language course
GreeceLevel 3 - Business Management
Qualifi ltd
Surbiton07.2024
Skills
- collaborative contributor
- Customer service expertise
- Team leadership
- Fast-paced work environment
- Quick learner
- dedicated and dependable
ADDITIONAL INFORMATION
Bulgarian, Greek, English, Some Romanian
ADDITIONAL INFORMATION
Available upon Request
Timeline
Cleaner supervisor
Bidvest noonar
2025.07 - Current
Cleaner
Nexgen
2023.03 - 2025.06
Cleaner
Kousco
2022.10 - 2023.02
Homemaker
No
2021.08 - 2022.09
Crew Member
McDonalds
2019.10 - 2021.07
Homemaker
2017.01 - 2019.10
Factory Worker
Pizza Rodos
2014.07 - 2017.10
Cleaner
Pegasos
2012.01 - 2014.01
Certificate - ESOL International (reading, writing and listening) (communicator B2)
City & Guilds
International English for Speaking of Other Languages (IESOL)
High School - undefined
EPAL 2, English language course
Level 3 - Business Management
Qualifi ltd