Gabriela Nieto Alarcon

In my role as a front of house employee at The Green House Hotel, I made sure that patrons had a great dining experience and offered exceptional customer service. I handled orders for food and drinks, greeted and seated patrons, and kept the place tidy and friendly.

• Established welcoming atmosphere by greeting each guest warmly.
• Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
• Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
• Helped guests at tables when in need of assistance.

I worked as a sales assistant at Yogoo!, where I helped customers locate the perfect products and offered exceptional customer service.

• I took care of cash transactions, made sure the store was tidy and orderly, and helped customers have a great shopping experience. surpassed expectations in customer service by helping clients locate the ideal products and responding to their questions.
• Restocked shelves and arranged displays as part of maintaining the store's cleanliness and organisation.
• Handled monetary transactions with accuracy and efficiency, making sure that payments were handled correctly and that corporate standards were followed.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.