Gabriela Kulda
Summary
Commercially driven Senior Branch Manager with five years' experience at Enterprise Mobility, progressing through four promotions into senior operational leadership roles across high-performing and flagship locations, including Heathrow Airport.
Experienced in leading multi-site operations, managing large vehicle fleets and developing high-performing teams within fast-paced, customer-focused environments. Proven track record of delivering sustained revenue growth, improving profitability and exceeding customer service KPIs while maintaining exceptional operational and compliance standards.
Skilled in leading and developing Management Trainees, Rental Sales Agents and operational teams through coaching, mentoring and performance management. Passionate about creating a premium customer experience, building strong team cultures and driving commercial success through visible, hands-on leadership.
Seeking to bring extensive vehicle rental, fleet management and people leadership experience to SIXT as Senior Branch Manager.
Overview
9
9
years of post-secondary education
10
10
years of professional experience
Work history
Senior Branch Manager
Enterprise Mobility
Berkshire
2021.10 - 2026.06
- Managed the commercial and operational performance of high-performing rental branches, holding responsibility for revenue growth, profitability, customer satisfaction and operational KPIs.
- Supported performance across six branches, including flagship and high-volume operations such as Heathrow Airport, partnering with leadership teams to drive commercial growth and operational excellence.
- Led, coached and developed teams of Management Trainees, Rental Sales Agents, Drivers and operational colleagues through regular one-to-ones, performance reviews and development planning.
- Increased annual branch revenue to over £4 million, delivering 35% year-on-year growth through sales leadership, business development and market penetration initiatives.
- Managed vehicle fleet utilisation and availability to maximise revenue opportunities, improve operational efficiency and meet customer demand during peak trading periods.
- Took ownership of branch budgets, profitability and cost control measures, delivering operational savings of approximately £30,000 per month while maintaining exceptional customer service standards.
- Recruited and developed new colleagues in partnership with Talent Acquisition teams, supporting recruitment processes and internal progression opportunities.
- Maintained responsibility for operational compliance including health and safety, vehicle standards, branch audits and operational procedures.
- Managed customer escalations and complaints, implementing service improvements that increased customer satisfaction scores to over 90% while reducing complaints by 30%.
- Worked closely with Regional Managers and support functions to improve operational processes, share best practice and deliver strategic business objectives.
- Coordinated workforce planning, scheduling and resource allocation to ensure smooth branch operations and efficient customer service delivery.
Promoter and Hostess
Players Bar
Birmingham
2018.12 - 2019.12
- Represented premium brands through customer engagement, promotional events and relationship building.
- Developed strong interpersonal skills while delivering memorable customer experiences within a fast-paced hospitality environment.
Distribution Partner
Waitrose Regional Distribution Centre
Berkshire
2019.05 - 2019.08
- Supported stock management, inventory control and logistics operations while maintaining high standards of accuracy and efficiency.
Tills and Admin Manager
Dixons Carphone
Berkshire
2016.10 - 2019.01
- Delivered exceptional customer service within a fast-paced retail environment.
- Supported sales performance through effective merchandising, customer engagement and operational excellence.
- Managed cash handling, administration and compliance processes while maintaining high operational standards.
- Assisted with coaching colleagues and supporting the delivery of business objectives.
- Developed strong communication, sales and customer relationship skills within a target-driven retail environment.
Education
Bachelor of Science - Business Management
University of Birmingham
Birmingham 2018.09 - 2021.05
A Levels - Business, Economics, Russian
St Crispin's School
Wokingham 2011.09 - 2018.06
Skills
- Branch Leadership
- Fleet Management
- Commercial Performance
- Revenue Growth
- Sales Leadership
- Customer Service Excellence
- Team Leadership & Coaching
- Recruitment & Talent Development
- KPI Management
- Operational Excellence
- Financial Management
- Budget Ownership
- Vehicle Rental Operations
- Performance Management
- Workforce Planning
- Stakeholder Management
- Health & Safety Compliance
- Multi-Site Operations
LANGUAGES
Lithuanian
Fluent
Russian
Fluent
English
Native
Accomplishments
- Operators Club - January 2025
- Operators Club - February 2025
- Operators Club Winner - Q2 FY25
- Sales Champion - FY26
- Member, Women in Leadership Committee
- Member, Ethics Committee
HOBBIES
Ballroom dancing (10 years competitive experience), Football, and Skydiving
YMCA - VOLUNTARY WORK EXPERIENCE
Partnered with the YMCA to support local community initiatives and identify opportunities for collaboration. Organised and led team volunteering projects, including refurbishing children's classrooms. Supported fundraising initiatives for the YMCA, helping contribute over £2,000 towards community projects.
Timeline
Senior Branch Manager
Enterprise Mobility
2021.10 - 2026.06
Distribution Partner
Waitrose Regional Distribution Centre
2019.05 - 2019.08
Promoter and Hostess
Players Bar
2018.12 - 2019.12
Bachelor of Science - Business Management
University of Birmingham
2018.09 - 2021.05
Tills and Admin Manager
Dixons Carphone
2016.10 - 2019.01
A Levels - Business, Economics, Russian
St Crispin's School
2011.09 - 2018.06