Gabriela Karalova
Summary
Organized and dependable professional with hands-on experience in night auditing and front office operations, looking to leverage financial reporting, reconciliation, and data accuracy skills in an entry-level accounting position. Demonstrated ability to manage financial records, identify discrepancies, and support daily accounting functions with precision and professionalism.
Overview
6
6
years of professional experience
Work history
Guest Services Executive
Montcalm Collection
London
2025.03 - Current
- Delivering exceptional customer service while managing guest check-ins, check-outs, reservations, and inquiries.
- Managing guest reservations, billing, and payment processing with accuracy and attention to detail.
- Preparing and maintaining accurate financial records, billing documentation, and daily reports in compliance with company policies.
- Coordinating closely with housekeeping, maintenance, and management teams to ensure smooth operations and timely resolution of guest needs.
Night Auditor
Accor
London
2024.05 - 2025.03
- Managing arrivals and departures for hotel guests, including check-ins and invoice processing.
- Ensuring the night audit is fully completed.
- Resolving any potential complaints, reporting any maintenance issues and directing housekeeping tasks for their arrival in the morning.
- Reconciling the balance sheet for the end of day procedures and ensuring that potential financial discrepancies are identified and explained.
- Liaising with other Accor Brands within the local area to arrange alternative accommodation in the event of overbooking.
Administrator
Prime Recruitment
Kingston upon Thames, London
2023.01 - 2024.02
- Offering a warm and professional welcome to visitors, residents and contractors.
- Delivering front of house duties and acting as a first point of contact for queries and complaints.
- Contributing to the maintenance of the building by reporting faults or damages to fixtures and fittings.
- Overseeing deliveries and signing for packages when required.
- Liaising with cleaning and grounds keeping staff to ensure that safety and cleanliness standards are maintained.
Administrator
El Paraiso
Karlovo , Bulgaria
2021.02 - 2022.10
- Greeting incoming guests in a professional manner and providing friendly, knowledgeable assistance.
- Answering and helping resolve inquiries from guests.
- Maintaining accurate and up-to-date records for smooth handovers.
- Supporting accounting and administrative operations through efficient document control, record keeping, and file organization to ensure accuracy and compliance.
Night Auditor
Montcalm at the Brewery
London
2019.10 - 2020.09
- Responding to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Controlling cash and credit card payment transactions at the front desk.
- Providing hotel guests with information of the property, including restaurants, pool/spa and fitness centre.
- Logging wake-up call requests, maintenance issues and housekeeping requests.
- Overseeing the night auditing duties, including verification of daily room occupancy and hotel revenue.
- Managing all aspects of front desk operations during overnight hours, including check-ins and checkouts.
Education
Bachelor of Economics - International Business
University of Economics
Varna06.2021
Skills
- High attention to detail and accuracy in financial data
- Critical thinking and problem solving
- Customer service excellence
- Time management and ability to meet strict reporting deadlines
- Interdepartmental coordination with front office, F&B, housekeeping, maintenance and management
- Confidential handling of financial and guest information
- Night audit procedures and daily revenue reconciliation
- Financial reporting (daily revenue reports, cash summaries)
- Attention to detail, payment processing and transaction accuracy
- Audit trail review and discrepancy resolution
- Property Management Systems (PMS) (Opera PMS, Opera Cloud)
- Microsoft Excel (data entry, formulas, spreadsheets, reporting)
- Point-of-Sale (POS) system reconciliation
- Recordkeeping, filing, and document control
Timeline
Guest Services Executive
Montcalm Collection
2025.03 - Current
Night Auditor
Accor
2024.05 - 2025.03
Administrator
Prime Recruitment
2023.01 - 2024.02
Administrator
El Paraiso
2021.02 - 2022.10
Night Auditor
Montcalm at the Brewery
2019.10 - 2020.09
Bachelor of Economics - International Business
University of Economics