Gabriela Gospodaru
London
Summary
Customer-focused Guest Service Executive with an unwavering passion for delivering excellence in customer experience. Great skills in front desk management, overseeing all-staff efficiency and acquiring professional customer feedback. Welcoming and personable with fantastic eye for detail.
Overview
8
8
years of professional experience
Work History
Guest Service Executive
Middle Eight Hotel
08.2022 - Current
- Provided guidance and assistance to hosts with their daily responsibilities, such as managing check-ins, check-outs, and addressing billing inquiries.
- Effectively managed guest complaints, ensuring swift resolution and optimal guest satisfaction.
- Collaborated with the sales and reservations teams to coordinate group arrivals, handle special payment instructions, and more.
- Generated daily VIP reports and arranged special amenities for esteemed guests while also managing room allocations.
Front Desk Host
Middle Eight Hotel
08.2021 - 08.2022
- Assisted guests with check in and check out procedure following hotel's standards and procedures.
- Managed enquiries accurately and efficiently for continued customer satisfaction.
- Handled customer payments safely and securely, processing in line with hotel's policies.
Front Desk Receptionist
Haverstock Hotel
08.2018 - 07.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.
- Resolved issues and complaints calmly and effectively, continually seeking positive outcome.
- Organized, maintained and updated information in computer databases.
Compliance Agent
International Travel Network
02.2017 - 06.2018
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Identified, investigated and documented compliance violations and recommended corrective measures.
Administrative Secretary
Moldova State University
10.2015 - 03.2017
- Managed databases and faculty's filing systems.
- Interacted with students face-to-face and assisted them with documentation.
- Provided comprehensive administrative and clerical support, including organizing files and imaging documents.
Education
Bachelor of Arts - International Relations And Affairs
Moldova State University
05.2016
Skills
- Active Listening
- Problem-solving
- New Hire Training
- Front Office Operations
- Active Learning
- Customer Service
Languages
Romanian
Native language
English
Proficient
C2
Russian
Advanced
C1
Timeline
Guest Service Executive
Middle Eight Hotel
08.2022 - Current
Front Desk Host
Middle Eight Hotel
08.2021 - 08.2022
Front Desk Receptionist
Haverstock Hotel
08.2018 - 07.2020
Compliance Agent
International Travel Network
02.2017 - 06.2018
Administrative Secretary
Moldova State University
10.2015 - 03.2017
Bachelor of Arts - International Relations And Affairs
Moldova State University
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