Gabriela Cluci
Taunton
Summary
Outgoing Office Administrator/ Document Controller with 7 years of experience with talent multitasking to complete daily duties while resolving issues as they arise. Adept in personal time management while simultaneously greeting visitors, managing phone switchboard and tackling requests made by staff. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Offering strong organisational skills and keen eye for detail.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Office administrator
Total Aluminium System
Taunton, Somerset
04.2025 - Current
- Provided administrative support during high-pressure periods, aiding overall productivity.
- Coordinated meetings and appointments, ensuring effective time management.
- Ensured compliance with health and safety regulations at all times.
- Fostered a positive work environment with clear communication skills.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
- Facilitated training sessions for new hires ensuring quick familiarisation with office protocols.
- Handled correspondence, providing timely responses to all enquiries.
- Resolved customer queries promptly for improved client satisfaction.
- Coordinated office workflow and implemented improvements to drive efficiency and productivity.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Completed data entry tasks accurately, ensuring error-free records were maintained.
- Streamlined office operations by implementing effective filing systems.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Managed database to maintain updated records and accuracy.
- Worked to facilitate positive, productive working environments through reliable administrative support.
Office Coordinator / Warehouse manager / Design assistant
Cilantro Engineering-MEP Engineering Contractors
Iasi
11.2021 - 03.2025
- Managing daily office operations, including scheduling meetings and appointments
- Oversee office supplies inventory and recorder as necessary
- Handle all the emails and correspondence
- Assist in onboarding new employees coordinating office-related training sessions
- Coordinate with external vendors for office maintenance and services
- Support HR or finance functions by preparing reports, processing expenses or tracking budgets
- Plan and organize office events or meetings, including all the logistics and catering
- Address and resolve office issues to ensure a productive work environment
- Managing drawings, uploading, creating events for all the installation, PSC on site
- Managing all the cars/vans from the company / fuel cards, services
- Managed and facilitated large meeting room bookings.
- Delivered quality customer service to staff and customers.
- Assisted with planning and coordinating events and activities for the company.
- Resolved issues with departments regarding business office procedures.
- Trained and onboarded new office staff members.
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
- Purchased office supplies and equipment to replenish inventory.
- Created and reviewed schedules, maintaining staffing levels to meet service goals.
- Optimized office policies, meeting internal needs while upholding organizational standards.
- Assisted with the development of marketing and promotional materials.
- Prepared purchase orders and routed to project manager for approval.
Document Controller / Administrator
Cilantro Engineering-MEP Engineering Contractors
05.2018 - 01.2021
- Manage requests for documentation
- Provided general administrative support as requested
- Review and maintain the accuracy of the records, editing where necessary to ensure they are up to date in BIW Conject / iAuditor / Nitro/ uAttend / DataScope
- Preparing, operating and updating document control procedures (QA7/ Certificates)
- Copying, scanning and storing documents and doing the same thing with all the delivery notes
- Monitoring processes
- Notify personnel of updated document versions and how to access them
- Manage all the Allocation Sheets for all the employees
- Updating the Organogram weekly for the Company
- Manage and complete all the Technical Submittals for the Company
- Implemented document workflow process, monitored daily activity, and updated approaches.
- Worked with multiple document control systems such as SharePoint, Power BI, and Adobe Acrobat.
- Assisted in creation, development, and implementation of department and project-related templates.
- Received general instructions for routine projects and detailed instructions to drive complex projects.
- Worked with project department lead to drive timely documentation processing along with future updates.
- Maintained confidentiality and provided secure access to documents as required.
- Reviewed and edited documents for accuracy, consistency, and compliance.
- Liaised with information technology team for access, security and troubleshooting.
- Company Overview: London
Crew Trainer
McDonald's Restaurants Ltd
Borehamwood
11.2016 - 04.2018
- Ability to work in fast paced environment
- Very organized and enjoy working in a very busy environment
- Team player, as well as the ability to work independently
- Monitored employee progress and provided constructive criticism.
- Identified training needs and recommended additional training programs for crew members.
- Led team-building activities to foster a positive work culture.
- Assigned tasks and responsibilities to crew members based on abilities and experience.
Back Office Support
S.C. Telekom Romania S.R.L.
Brasov
05.2014 - 09.2016
- Data entry and validation operator
- Technical services by coordinating engineers
- Preparation of reports of periodical activities
- Monitored group participants and provided feedback and support when needed.
- Delivered backup client coverage for traders on leave or vacation.
- Analyzed customer feedback and implemented changes to improve customer satisfaction.
Sales department manager
S.C. BSB Fashion S.R.L.
Brasov
10.2013 - 04.2014
- Evidence and efficiency of Sales
- Organization of the work team
- Customer satisfaction through quality, value and service
Sales assistant
S.C. Carrefour Romania S.R.L.
Iasi
06.2011 - 09.2013
- Promoting new products in the store
- Making promotions and sampling
- Making market studies
Education
Economy of Commerce, Tourism and Services
University Al. I. Cuza Iasi
10.2010 - 07.2013
Business Management in Tourism - Master Studies
University Of Transylvania Brasov
10.2013 - 09.2015
Skills
- Good communication and collaboration skills
- Punctuality
- Fair play
- Ability to assimilate new information and skills
- Teamwork
- Creativity
- Empathy for others
- Encouraging and inspiring people
- Flexibility in thinking and operating style
- Inspiring and motivating others
- Listening well
- Multi-Tasking capability
- Networking and building relationships
- Nonverbal cues and body language
- Patience when dealing with others
- Microsoft Office
- BIW/Conject
- Nitro
- IAuditor
- Fusion
- DataScope
- UAttend
- Schedule It
- Salesforce
- Sicon Wap
- Aconex
- FastField
- SharePoint
- Staff management
- Scheduling
- Document management
- Office management
- Travel arrangements
LANGUAGES
Romanian
Native
REFERENCES
- Alan, Webb, Regional Director, alan.w@iqglass.group, 0758869453, IQ Glass Solutions LTD, Line Manager
- Dan, Lobb, Head Of Contracts, dan.l@iqglass.group, 07415794182, IQ Glass Solutions LTD, Colleague
Affiliations
-Traveling
Timeline
Office administrator
Total Aluminium System
04.2025 - Current
Office Coordinator / Warehouse manager / Design assistant
Cilantro Engineering-MEP Engineering Contractors
11.2021 - 03.2025
Document Controller / Administrator
Cilantro Engineering-MEP Engineering Contractors
05.2018 - 01.2021
Crew Trainer
McDonald's Restaurants Ltd
11.2016 - 04.2018
Back Office Support
S.C. Telekom Romania S.R.L.
05.2014 - 09.2016
Business Management in Tourism - Master Studies
University Of Transylvania Brasov
10.2013 - 09.2015
Sales department manager
S.C. BSB Fashion S.R.L.
10.2013 - 04.2014
Sales assistant
S.C. Carrefour Romania S.R.L.
06.2011 - 09.2013
Economy of Commerce, Tourism and Services
University Al. I. Cuza Iasi
10.2010 - 07.2013