Gabriela Bularca

Key Responsibilities:
Customer Interaction and Relationship Management:
Proactively engaged with existing and new customers, cultivating and strengthening relationships to enhance customer satisfaction and loyalty.
Complaints and Returns Processing:
Efficiently handled complaints, returns, and credit requests, ensuring swift resolution and maintaining a positive customer experience.
Customer Enquiries Handling:
Managed customer inquiries via telephone and email, providing timely and accurate information to address queries and concerns.
Account Query Resolution:
Assisted in resolving customer and purchase invoice queries, as well as other accounts-related issues, demonstrating strong problem-solving skills.
Team Leadership and Training:
Mentored and provided direction to junior team members, offering training on best practices to enhance team performance and productivity.
Business Relationship Building:
Built and maintained business relationships with clients by delivering prompt and accurate service, fostering customer loyalty and satisfaction.
Order Processing and Coordination:
Efficiently processed and checked orders received from customers, releasing electronic website orders after credit clearance, and converting and releasing email-received orders.
Logistics Coordination:
Liaised with the warehouse to progress orders and communicated with transport to ensure timely and complete delivery to customers.
Sales Documentation Management:
Managed the collation and upkeep of all sales paperwork, ensuring accuracy and completeness for record-keeping purposes.
Supplier Liaison:
Collaborated with Purchasing to provide accurate delivery dates for stocked and non-stocked items, ensuring seamless supply chain coordination.

Achievements:

Consistently met and exceeded monthly sales targets, resulting in achieving sales bonuses in 8 out of 12 months.

Prospected and built relationships with high-value accounts, securing partnerships with clients who spent more than 20K over the course of 6 months.

Received positive customer feedback on Google reviews, contributing to the enhancement of the company's online reputation.

Successfully led training sessions that enhanced the performance of junior team members, resulting in a more efficient and knowledgeable team.

Key Responsibilities:

Data Management:

Conducted precise and timely data input into accounting software, ensuring accuracy and compliance with financial regulations

Financial Planning:

Spearheaded cash flow and financial planning initiatives to optimise resource allocation and support strategic decision-making

Payment Processing:

Orchestrated efficient payment runs, predominantly utilising online banking platforms, streamlining financial transactions and enhancing overall operational efficiency

Cash and Bank Management:

Managed cash resources and bank deposits, implementing effective cash management strategies to optimise liquidity and support daily business operations

Invoicing:

Oversaw the end-to-end process of producing and processing invoices, ensuring completeness, accuracy, and adherence to established billing procedures

Credit Control:

Implemented robust credit control measures to manage receivables, mitigate credit risks, and ensure timely collection of outstanding payments

Bank Reconciliation:

Conducted meticulous bank reconciliations, identifying discrepancies and rectifying errors promptly to maintain the integrity of financial records

Vendor Relations:

Collaborated with a 150 suppliers data base, facilitating effective communication and coordinating payments to expedite the release of goods, ensuring smooth logistics operations

Financial Reporting:

Produced comprehensive end-of-month reports, consolidating financial data to provide insightful overviews and support informed decision-making by the management

Achievements:

Successfully reduced payment processing time by implementing online banking solutions and a detailed spreadsheet file for each supplier, leading to a 20% increase in operational efficiency

Improved cash flow forecasting accuracy, contributing to a 15% reduction in working capital requirements

Implemented credit control strategies that resulted in a 25% reduction in overdue payments and improved cash inflow.

Key Responsibilities:

Network Maintenance:

Responsible for maintaining the functioning level of a network comprising 466 kiosks, ensuring smooth operations and addressing any network-related issues promptly.

Department Planning and Coordination:

Planned and coordinated department activities for both office and operative staff, allocating resources according to changing needs. Scheduled and supervised maintenance, repairs, electrical works, and painting jobs.

Logistics Data Management:

Constantly monitored all logistics data and documents, gathered, and processed them to prepare and update all department statements and reports. Maintained proper filing of each document for easy retrieval and reference.

Internal Document Management:

Ensured the company’s policy was respected by filling up all internal documents and managing the flow of internal documents. Drafted new internal documents to create a smoother internal procedure.

Procurement and Vendor Management:

Identified product needs and managed acquisitions by preparing and filling up all necessary forms for obtaining internal approval on purchases. Identified providers with the most competitive prices, liaised and negotiated with them, and planned and executed purchases.

Municipality and External Relations:

Maintained contact with the Municipality of Bucharest, handling applications and files to obtain documentation/kiosk locations. Managed data input into the main software, followed up on response times, and expiration dates of obtained documents, and managed correspondence.

Utilities Coordination:

Maintained contact with the Electric company, obtaining permits needed for electric supply on kiosks. Managed complaints regarding faults in the network and followed up on their resolution.

Insurance Management:

Dealt with the insurance company, followed up on payment for due policy rates, and opened and followed up on files until the completion of proceedings cases. Drew and sent all necessary forms informing on changes in the kiosk’s network (e.g., relocation, improvements, etc.).

Fleet Management:

Followed up on MOT expiration dates, insurance policies, and revisions for the fleet. Managed tracking records and fuel consumption reports for the company's vehicles.

Geographical Mapping and Database Administration:

Created and managed the kiosk’s network on Google Maps. Administered both hard copy and electronic databases.

Achievements:

Successfully maintained the operational efficiency of the extensive kiosk network, minimising downtime by implementing proactive maintenance strategies.

Streamlined internal procedures by drafting and implementing new documents, enhancing overall departmental efficiency.

Negotiated cost-effective contracts with suppliers, resulting in significant cost savings for the company.

Established efficient tracking and reporting systems for logistics and fleet management, improving overall monitoring and decision-making processes.

Key Responsibilities:

Customer Order Management:

Initiated and processed orders from customers for complementary products, ensuring accurate information and providing follow-up on delivery and payment.

Product Distribution Coordination:

Coordinated the distribution of products, ensuring timely and efficient delivery to customers.

Sales and Collections Reporting:

Prepared daily reports on sales and collections, providing insightful data for management decision-making.

Supplier Order Management:

Prepared orders for suppliers, ensuring accuracy, and provided follow-up until delivery, maintaining effective communication throughout the process.

Credit Management:

Conducted balance checking and actively pursued the collection of credits from customers, maintaining a positive cash flow.

Order Centralisation and Demand Reporting:

Centralised orders and issued reports on monthly demand, assisting in inventory management and procurement planning.

Complaint Handling and Resolution:

Entered complaints, initiated initial responses, and took corrective action to address customer concerns promptly.

Customer Correspondence Management:

Followed up and archived customer correspondence, ensuring a systematic and organised record-keeping system.

Achievements:

Implemented a streamlined order processing system, reducing order fulfillment time by 20%, leading to improved customer satisfaction.

Improved credit collection procedures, resulting in a 15% reduction in outstanding balances and a positive impact on cash flow.

Enhanced customer communication by implementing a systematic archive for correspondence, ensuring easy retrieval of information.

Successfully centralised orders, improving overall demand forecasting accuracy by 25%.