Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriel Onyeugbo

Plymouth,PLY

Summary

Driven Customer Relationship Officer with a proven track record of enhancing customer satisfaction and retention through innovative CRM strategies and effective communication. Excelled in problem-solving and complaint resolution, boosting engagement rates significantly. Demonstrates patience, resilience, and proficiency in CRM systems, ensuring high-quality customer support and relationship management.

Overview

6
6
years of professional experience

Work History

Support Worker

Nurseplus
Plymouth
04.2023 - Current
  • Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
  • Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
  • Enhanced patient comfort by providing personalized care and support tailored to individual needs.
  • Promoted independence among patients by assisting with daily living tasks such as dressing, grooming, and mobility.
  • Maintained strict adherence to patient confidentiality guidelines, ensuring the protection of sensitive personal information.
  • Monitored vital signs regularly to detect any potential health issues early on, allowing for timely intervention when needed.
  • Increased client satisfaction by promptly addressing concerns and implementing necessary changes.

Customer Relationship Officer

Yogies Skycafe
04.2019 - 11.2019
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Reduced call centre wait times by efficiently managing incoming requests and delegating tasks effectively.
  • Devised creative solutions addressing unique challenges faced by individual customers, ultimately boosting overall satisfaction scores.
  • Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.

Customer Support Specialist

SPAR Nigeria
02.2018 - 12.2018
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Maintained and managed customer files and databases.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Coordinated communication efforts during critical incidents, keeping stakeholders informed of progress towards resolution and minimizing negative impact on customer relations.

Education

Master of Science - International Business

University of Plymouth
Plymouth
09.2024

Bachelor of Science - Computer Science

Institut Superieur Bilingue Libre Du Togo
Togo
07.2022

Skills

  • Customer Relations
  • Effective Communication
  • Problem-solving
  • Patience and resilience
  • Account Management
  • Account Updates
  • Customer Relationship Management (CRM)
  • Understanding Customer Needs
  • Complaint resolution
  • Problem Resolution

Timeline

Support Worker

Nurseplus
04.2023 - Current

Customer Relationship Officer

Yogies Skycafe
04.2019 - 11.2019

Customer Support Specialist

SPAR Nigeria
02.2018 - 12.2018

Master of Science - International Business

University of Plymouth

Bachelor of Science - Computer Science

Institut Superieur Bilingue Libre Du Togo

Similar Profiles

CREATE PROFILE
Gabriel Onyeugbo