Gabriel Maier
Caerleon,Gwent
Summary
Dynamic and adaptable 24-year-old professional with a proven track record across Aviation Operations, hospitality, operations consulting, administration and social media management. Since joining the aviation industry in June 2024, I have excelled in operational roles, earning a promotion to Operations First Line Manager in May 2025, where I lead teams to ensure effective back of house airport operations for DHL. My global experience living in South Africa, Germany, France, Dubai, and England has honed communication skills and cultural adaptability. Known for a positive and productive mindset, I thrive in fast-paced environments, delivering results through strategic problem-solving and collaboration.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Operations First Line Manager
DHL Supply Chain
Bristol, North Somerset
05.2025 - Current
- Promoted from within due to commitment, reliability, and leadership skills.
- Led by example to inspire a strong work ethic among team members.
- Organised staff allocations to ensure optimal coverage during busy periods. (Diverts, Late inbound Aircraft, Early Inbound Aircraft etc.)
- Streamlined operations for improved productivity and efficiency while managing over 60 flights per day during peak summer periods, as well as 19 or more flights within a 2 hour period during first wave.
- Enforced company policies consistently to maintain discipline within the team.
- Handled day-to-day administrative tasks, enabling smooth Back of House Operations.
- Achieved KPIs through team motivation and incentivisation.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation inline with AAA regulations.
- Led daily team briefings to improve productivity and performance.
Flight dispatcher
Optime Agency/DHL
Bristol, North Somerset
06.2024 - 05.2025
- Maintained clear and concise communication to support clarity and comprehension in high-pressure situations.
- Addressed flight safety issues and potential hazards with strict adherence to established protocols.
- Guaranteed operational compliance with ICAO, EU, national and government regulations.
- Requested aircraft maintenance services to deal with reported concerns.
- Maintained accurate and updated files and documentation for accurate recordkeeping.
- Liaised with flight and ground personnel to foster safe and orderly operations.
- Consistently met on-time departure targets, liaising effectively with operation teams and third-party suppliers.
Operations/Social Media Manager
Lattice Labs
Monaco
08.2022 - 04.2023
- Managing social media accounts, content calendars and content creation.
- Engaging and maintaining clients and customer relationships.
- Represented the company in potential business opportunities..
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Engaged in meetings with high net worth clients and government officials.
- Managed 5 or more projects at once.
Operations/Strategic Community Manager
Desperate Ape Wives
Remote Work
10.2021 - 10.2022
- Worked effectively with the Marketing Strategist to develop strategy and drive engagement.
- Identified areas for cross community collaboration and cross-promotion to develop reputation.
- Managed and organised public and online events for the community and public.
- Attended physical networking events and representing the brand. (e.g. Monaco Grand Prix, London NFT)
- Managed a community of over 10000 individuals.
Duty Manager
JD Wetherspoon PLC
Weston-super-Mare, North Somerset
01.2020 - 10.2021
- Monitored inventory and enforced proper rotation and storage requirements.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and inter personal communication skills.
- Led team of over 50 members to deliver outstanding hospitality operations.
- Trained FOH staff in interaction best practices, boosting guest satisfaction survey scores.
Delivery Driver
Domino's Pizza
Bridgwater, Somerset
04.2021 - 07.2021
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
- Over 25 deliveries per day.
Junior Onboarding Advisor
Laing O'Rourke
Bridgwater, Somerset
06.2019 - 12.2019
- Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.
- Conducted a Baseline Personnel Security Standard questionnaire with all potential candidates due to come onsite, and assisted them in completing the relevant Health and Safety requirements.
- Conducted onboarding presentations to groups of 40+ individuals.
- Communicating with individuals from different nationalities, cultures and industries.
- Handling of confidential information and complying with GDPR regulations.
Education
GCSEs - English, Maths, Physics, Biology, German, IT
Chilton Trinity
Bridgwater 09.2016 - 07.2017
GCSEs - High School
Westville Boys High School
Durban. South Africa 01.2014 - 08.2016
Skills
- Bi-lingual (German)
- Computer Literate (MS Office)
- Effective communication skills
- Pro-active thinker
- Attention to detail
- Problem Solving
- Multicultural background
- Organisational skills
- Punctual
- Eager to learn
- Disciplined
- Eager to make an impact in any professional setting
Languages
English
Native
German
Fluent
Timeline
Operations First Line Manager
DHL Supply Chain
05.2025 - Current
Flight dispatcher
Optime Agency/DHL
06.2024 - 05.2025
Operations/Social Media Manager
Lattice Labs
08.2022 - 04.2023
Operations/Strategic Community Manager
Desperate Ape Wives
10.2021 - 10.2022
Delivery Driver
Domino's Pizza
04.2021 - 07.2021
Duty Manager
JD Wetherspoon PLC
01.2020 - 10.2021
Junior Onboarding Advisor
Laing O'Rourke
06.2019 - 12.2019
GCSEs - English, Maths, Physics, Biology, German, IT
Chilton Trinity
09.2016 - 07.2017
GCSEs - High School
Westville Boys High School
01.2014 - 08.2016
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