Gabriel Freeman
Parts Specialist
London,ENG
Summary
My previous work experience has been in the auto trade as a qualified mechanic, where responsibility, attention to detail, and customer satisfaction are essential. I leveraged these skills to spearhead warehouse operations management for many years in the entertainment industry.
Combining my knowledge of vehicle repair, warehouse expertise, and customer service experience, I am currently pursuing a career as a sales advisor of automotive components. I seamlessly blend the wealth of my previous body of work to excel in this sector, for which I hold deep a passion.
During my years of employment, I have enjoyed working in a busy and fast-paced environment where I can enhance my optimisation skills. I am a fast learner with an established history of successfully working independently, as well as possessing the proficiency to lead a team. My commitment and reliability toward any given task have always ensured a smooth and efficient workflow, as I prioritise quality and efficiency. I welcome all challenges as they provide valuable learning opportunities that I reflect upon to improve my workload.
Overview
8
8
years of professional experience
Work History
Automotive Parts Specialist
Euro Car Parts
05.2023 - Current
- Increased repeat business through exceptional customer service and building rapport with clients.
- Collaborated with team members to optimize store operations and achieve sales goals.
- Strengthened client relations by proactively following up on orders and maintaining open lines of communication.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Utilising Kerridge communication system and Partslink24.
- Provided technical support to customers regarding installation or troubleshooting of automotive parts issues.
- Trained new employees on product knowledge, company policies, and effective sales techniques.
- Managed warranty claims processing, ensuring timely resolution for both customers and vendors.
- Improved customer satisfaction by providing expert advice on automotive parts and their applications.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Served customers in-store and by telephone to answer questions and place orders.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Utilised computer systems to efficiently manage orders, track inventory levels.
Warehouse Supervisor and Head of Audio Department
Get Set Hire
08.2019 - 05.2022
- Using company communications software to inform the business of inventory as well as department status and affairs.
- Maintained high levels of accuracy in daily operations.
- Supervised shipping and handling operations.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Optimised storage capacity by redesigning warehouse layout for maximum space utilisation.
- Supervised warehouse operations by managing employees during shifts.
- Trained new team members on proper and safe use of tools and equipment.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Warehouse operative
Amazon Warehouse
06.2018 - 08.2019
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Stock replenishment.
- Delivered services to customer locations within specific timeframes.
- Inventory counting.
Shop Assistant
Selco Builders Warehouse
01.2018 - 03.2018
- Maintained a clean and organized shop floor, optimising space for ease of customer navigation.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Implemented visual merchandising strategies to attract customers and increase sales potential.
- Collaborated with team members to achieve overall store goals and objectives.
- Streamlined store operations with effective inventory management and restocking practices.
- Participated in store meetings to discuss performance metrics, sales goals, and improvement strategies.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Motor vehicle technician
A&A Autos
03.2016 - 10.2017
- Serviced vehicles according to OEM recommended maintenance.
- Conducting routine vehicle maintenance.
- wheel alignment.
- Tyre changing and repair.
- Maintaining safety standards of the working environment.
- Continually updated technical knowledge through regular training sessions, enhancing overall skillset and expertise.
- Use of diagnostic tools to effectively to identify underlying mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Investigated customer complaints to identify cause of malfunctions.
Education
Diploma - IMI NVQ Level 2 Light Vehicle Maintenance & Repair
MITSkills
London, United Kingdom 04.2001 -
Skills
Building client relations
undefinedAdditional Information
In conclusion, I am enthusiastic about the prospect of joining a dynamic team where I can apply my skills and contribute towards its growth and success. I am open to opportunities that may require travel or relocation, and I am committed to exploring new horizons in pursuit of professional development. Do not hesitate to reach out via email to request further information. Your time in reviewing my resume is sincerely appreciated.
Timeline
Automotive Parts Specialist
Euro Car Parts
05.2023 - Current
Warehouse Supervisor and Head of Audio Department
Get Set Hire
08.2019 - 05.2022
Warehouse operative
Amazon Warehouse
06.2018 - 08.2019
Shop Assistant
Selco Builders Warehouse
01.2018 - 03.2018
Motor vehicle technician
A&A Autos
03.2016 - 10.2017
Diploma - IMI NVQ Level 2 Light Vehicle Maintenance & Repair
MITSkills
04.2001 -
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