Gabriel Carpenter

As a sales assistant have endeavoured to provide excellent sales services by creating a personalised experience, offering style advice, providing styling ideas, measuring customers to ensure perfect fits and sales aftercare. I aim to go above and beyond for customers whilst handling customer queries and applying problem solving to find resolutions.

Part of the role includes visual merchandising by maintaining replenishment and presenting items according to style guides and greeting customers to offered assistance with selecting merchandise, finding accessories and helping collection processes of merchandise when customers return.

The role required training to measure simple alterations such as trouser and sleeve shortenings, and waist measurements, to help reduce the workload for tailoring staff whilst also consulting them for more complex alterations to insure everything will fit properly. I have strived to make sure that I continue to learn and have been able to pick up more complex alterations as a result

With the company having multiple branches and services, communication with other slaters stores and 3rd party companies to complete was needed to complete enquires/orders/requests

Beyond the minimum requirements of the role I have also taken on responsibilities such as Highland Wear sales assistant and training supervisor for new members of staff.

For Highland and Hire Wear I have taken on additional training to work in the hire wear department. This includes tasks such as; specific measurements for hire outfits, managing group booking, using POS systems to input orders and fitting and ordering of retail and custom made to order outfits.

With new staff, I aim to help them feel comfortable in their new roles, by making sure to train and support them on what skills they need for their role, and tailoring this advice so that its effective for each individual. This role also includes support for prospective staff on trail days and maintaining training logs.

In this role I promoted the University as public representative during tours and student visit days, Interacting with prospective students and parents answering questions, and providing insight about the University, its courses and university life in Aberdeen. I developed in-depth knowledge of resources and services available and helped direct students to where they needed. Represented university interests and values at various campus events and activities with other students to help new students settle in and help them with their university life and helped to build student confidence by actively listening to concerns and providing appropriate advice.

As an Instructor at Go-Ape, my job involved welcoming customers to Go Ape when they arrive, checking them in on the front desk system and taking any payments through the POS system, carrying out safety briefs for groups of ranging ages and group numbers, harnessing customers making sure harnesses fit correctly and safely, opening and closing the site, making sure that the course is safe and operational, monitoring customers to make sure they are completing the course in a safe manner, patrolling the course to make sure the course continues in a safe state to be used throughout the day, and fixing/reporting any issues and carrying out general maintenance on the course

As a host at ScotKart I had a variety of roles across the all the areas of the business.

Trackside, as a race marshal I was in charge of looking after any groups racing on track, working either on your own or as a group to prevent any accidents on track and to help any customers in need as well as managing time as best possible to keep groups running on schedule. Safety at the track was a priority and therefore I was first aid trained, before every race, a marshal was required to brief the group on the rules of the track and every morning, Marshals were required to do a track walk and test drive each kart to check for possible dangers to customers. If there was an issue with the track marshals were to report and try and fix it. If there was an issue with a kart, then it was to be put into the garage accompanied with a note explaining the problem to the mechanics. As this was a first time experience for many customers I was there to instruct and give guidance to customers helping small children (who, possibly have never been karting before) to learn the controls whilst keeping everyone safe, as well as recommendations for those looking for better times on braking points, racing line and other lap speed determining skills/knowledge. I also presented awards and lap times to customers that were competing in GP's or had bought trophies/medals to enhance the experience.

Across at the laser tag, marshals were in charge of explaining, setting up and running laser tag games. Group sizes could be anywhere between 2-30 people of all ages. For bigger groups there is sometimes 2 marshals for that group however due to limited staff numbers, running large combat groups on your own was not uncommon. Making sure to be as efficient as possible with briefings and setting up game equipment so that groups afterwards were also able to start on time, with good communication between myself and reception to keep things running smoothly and on time. Sometimes equipment would break, and therefore required repairing. Being able to do small repairs before another more experienced electrician could take a look was helpful. Being able to problem solve around a critical tool breaking was also vital to keep customers happy and the game running.

At the front desk, I was fully desk trained, therefore able to process bookings and carry out sales to customers. Was one of the first marshals able to use the SMS software who did not also hold a senior role or CSO. Responsibility of handling cash or taking card payments to take and process deposits and bookings.

Hosting also involved preparation of hot food and drink and the cleaning and preparation of rooms for any party groups on track or playing laser tag.

Received Cadet Academy training to run the go-karting school for junior racers (8-16 y/o) and was nominated as the centres "Peoples Champion", responsible for welfare of the staff, relaying the concerns of staff to senior management

As a Ticket Seller at Knockhill, I gained customer service skills from working on busy events during peak season events. I also managed to learn using remote cash machines to help with customer transactions as more people moved to card only payments.

With this job being seasonal, flexibility with hours was required on my part