Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
References
Timeline
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Gabriel Akande

Hartshorne, South Derbyshire

Summary

An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a new, challenging role in a charity which will utilise existing skills.

Overview

14
14
years of professional experience

Work History

Customer Advisor

Company
04.2015 - Current
  • Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements
  • Conducts problem solving and troubleshooting
  • Provides technical help to colleagues if required
  • Conducts contract reconciliations, cashing up and stocktaking
  • Achieves personal and store KPIs, consistently exceeding key performance indicators, and individual and store targets

Customer Service and Sales Advisor

Company
02.2013 - 04.2015
  • Took inbound calls, dealt with questions efficiently and effectively and input data into ICT systems
  • Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities
  • Assisted in training new members of staff
  • Cold-called customers to up-sell services
  • Worked to ensure all individual and team targets were met
  • Used tact and discretion to discuss customers’ estates to ascertain whether probate was required
  • Developed a number of incentives for team members to achieve targets

Customer Service Assistant

Company
04.2011 - 02.2013
  • Provided excellent customer service at all times
  • Assisted customers with finding suitable products and checked availability in ERP System
  • Maintained a friendly manner and calm, positive demeanour when handling complaints

Education

GCSEs - 7 grade A-C including Maths, History & ICT

School
City
08.2010

Skills

  • Microsoft Office
  • PowerPoint
  • Word
  • Excel
  • Learns new software quickly

Accomplishments

  • A proven record of accomplishment in resolving complex customer issues
  • Consistently the top salesperson, exceeding sales targets and KPIs
  • Achieved number one advisor in eight out of 12 months, and in top four every month

Hobbies and Interests

  • Sports including rowing and football
  • On men’s football team (county)

References

Available on request

Timeline

Customer Advisor

Company
04.2015 - Current

Customer Service and Sales Advisor

Company
02.2013 - 04.2015

Customer Service Assistant

Company
04.2011 - 02.2013

GCSEs - 7 grade A-C including Maths, History & ICT

School
Gabriel Akande