Gabriel Ajiboye
Birmingham
Summary
An organized, results-oriented customer service officer with 3+ years of experience in challenging telephone customer support roles. Patient and resilient with a commitment to solving complaints at first point of contact. Seeking to continue creating superior customer service experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Relationship Executive
Puprime
12.2020 - 01.2022
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
- Trained two new employees in how to use Puprime website and how to handle CRM
- Received an average 85% customer satisfaction rating to date, 15% higher than the company average
- Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations.
- Coordinated placements for television and radio, social media and print publication advertisements.
- Organised marketing plans and programmes to best support clients and business growth and development.
Customer Service Intern
The MlS Properties
08.2019 - 11.2020
- Memorized entire line of company products and services, including prices and special discounts
- Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate
- Remained courteous and calm, even during moments of customer dissatisfaction.
Education
Master of Science - International Businesses Mangement
University of The West of England
Bristol, United Kingdom06.2023
Bachelor of Science - Statistics
Federal University Of Technology
Akure, Nigeria 08.2019
Skills
- Handling CRM
- Excellent verbal and written communication skills
- Strong problem-solving and critical thinking skills
- Proven ability to work independently and as part of a team
- Ability to work in a fast-paced, challenging environment
- Knowledge of customer service software, such as Zendesk, Freshdesk, and Salesforce
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Sales strategy familiarity
- Recordkeeping strengths
Certification
- Certified Customer Service Level 2 , Highfield, August 2023
Languages
English
Proficient
C2
Accomplishments
• Consistently scored 9% in customer satisfaction rating within the first [number] months of joining the company.
Timeline
Customer Relationship Executive
Puprime
12.2020 - 01.2022
Customer Service Intern
The MlS Properties
08.2019 - 11.2020
Master of Science - International Businesses Mangement
University of The West of England
Bachelor of Science - Statistics
Federal University Of Technology
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