Gabriel Ajiboye
Birmingham
Summary
An organized, results-oriented customer service officer with 3+ years of experience in challenging telephone customer support roles. Patient and resilient with a commitment to solving complaints at first point of contact. Seeking to continue creating superior customer service experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Relationship Executive
Puprime
12.2020 - 01.2022
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
- Trained two new employees in how to use Puprime website and how to handle CRM
- Received an average 85% customer satisfaction rating to date, 15% higher than the company average
- Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations.
- Coordinated placements for television and radio, social media and print publication advertisements.
- Organised marketing plans and programmes to best support clients and business growth and development.
Customer Service Intern
The MlS Properties
08.2019 - 11.2020
- Memorized entire line of company products and services, including prices and special discounts
- Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate
- Remained courteous and calm, even during moments of customer dissatisfaction.
Education
Master of Science - International Businesses Mangement
University of The West of England
Bristol, United Kingdom06.2023
Bachelor of Science - Statistics
Federal University Of Technology
Akure, Nigeria 08.2019
Skills
- Handling CRM
- Excellent verbal and written communication skills
- Strong problem-solving and critical thinking skills
- Proven ability to work independently and as part of a team
- Ability to work in a fast-paced, challenging environment
- Knowledge of customer service software, such as Zendesk, Freshdesk, and Salesforce
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Sales strategy familiarity
- Recordkeeping strengths
Certification
- Certified Customer Service Level 2 , Highfield, August 2023
Languages
English
Proficient
C2
Accomplishments
• Consistently scored 9% in customer satisfaction rating within the first [number] months of joining the company.
Timeline
Customer Relationship Executive
Puprime
12.2020 - 01.2022
Customer Service Intern
The MlS Properties
08.2019 - 11.2020
Master of Science - International Businesses Mangement
University of The West of England
Bachelor of Science - Statistics
Federal University Of Technology
Similar Profiles
Nikhil YadavNikhil Yadav
Transmission Planning Professional and Manager at British TelecomTransmission Planning Professional and Manager at British Telecom
Kailee AldridgeKailee Aldridge
Nursing Assistant at EM & S Group HomesNursing Assistant at EM & S Group Homes
Rondreka DrewRondreka Drew
Forklift Operator at LearForklift Operator at Lear
Chinaenye Nlemedim OgbonnaChinaenye Nlemedim Ogbonna
Church Member Relations at Church OrganisationChurch Member Relations at Church Organisation
ANUBHAV TRIPATHIANUBHAV TRIPATHI
Customer Relationship Executive at ASIAN PAINTS LTDCustomer Relationship Executive at ASIAN PAINTS LTD