Timea Kovacs
Coseley,West Midlands
Summary
Dedicated and empathetic professional with over 20 years of experience in customer service and retail, including high-pressure roles that required strong problem-solving, multitasking, and communication skills. Renowned for maintaining composure under pressure, working effectively both independently and as part of a team, and building positive, respectful relationships. Holds a First-Class Honours degree in Business and Management, where key skills in resilience, time management, and teamwork were developed and reinforced through academic and workplace experience. Qualified First Aider, committed to promoting health, safety, and well-being in dynamic environments. Proficient in basic computer and administrative tasks, and adaptable to fast-paced environments. Currently completing GCSE Mathematics (June 2025) to further strengthen logical reasoning and critical thinking.
Passionate about applying these transferable skills in a Prison Custody Officer role, with a strong commitment to integrity, offender rehabilitation, and people-centred support.
Overview
25
25
years of professional experience
Work history
Retail Warehouse Associate & First Aider
TJX Europe
Walsall, West Midlands
2012.06 - Current
- Completed work following safety rules for best working practices.
- Followed company procedures and guidelines for smooth retail operations.
- Followed precise orders to assist with continuous flow of goods coming in and out of distribution centre.
- Recorded number and quality of products, taking appropriate action for defective items.
- Documented 30+ injuries and treatment provided to maintain log records.
- Attended health and safety training to ensure consistent adherence to warehouse safety policies.
- Comforted distressed individuals using empathy and good listening skills during tough times.
- Remained calm under pressure to professionally handle evolving emergency scenarios.
- Ensured patient comfort during transport to hospital.
SMT machine operator
Elcoteq Hungary
Pecs, Hungary
2006.07 - 2010.01
- Recorded daily production and operational data on specified forms and logs.
- Adhered to health and safety standards defined by respective authorities.
- Monitored quality standards in manufacturing and finishing process.
- Reviewed work orders, diagrams and drawings to determine required materials and components.
- Met strict production deadlines with precise time management
Event Coordinator
Hotel Serenia
Siofok, Hungary
2002.12 - 2005.11
- Organised attendance list and managed registrations for 30+ guests.
- Researched local venues to determine capacity requirements, pricing, and availability.
- Reviewed budget and cost estimates to monitor expenditures and increase revenue.
- Worked with day-of event staff to minimise delays and disruptions, using critical thinking skills to solve unexpected issues.
- Obtained client feedback to determine improvements for future events.
Waitress Assistant
Hotel Serenia
Siofok, Hungary , Hungary
2000.07 - 2002.12
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability by 10%.
- Followed health regulations whilst handling food, promoting safe practices.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Education
Bachelor of Arts - Business and Management
Buckinghamshire New University
Birmingham 2021.02 -
GCSEs - Maths
Adult Education Wolverhampton
Wolverhampton 2024.09 -
Some College (No Degree) - Level 2 Functional English
Adult Education Wolverhampton
Wolverhampton 2023.09 - 2024.06
GCSEs - History, Geography, Hungarian Language
Bocsor Istvan Grammarly School
Enying, Hungary 2002.09 - 2006.06
Shop Assistant - Sales
501 College
Hungary 1993.09 - 1996.06
Maths, Hungarian Language, History, Geography
Furst Sandor Primary School
Hungary 1985.09 - 1993.06
Skills
- Conflict Resolution & De-escalation: Able to remain calm under pressure and defuse tense situations professionally
- Empathy & Respectful Communication: Skilled in building trust and positive rapport with individuals from diverse and challenging backgrounds
- Situational Awareness: Maintains alertness in dynamic environments; able to identify and respond to risks quickly
- Emotional Resilience: Handles stress and emotionally charged situations with composure and mental strength
- Teamwork & Independence: Works effectively within team structure and takes initiative when working alone
- Discipline & Integrity: Strong personal ethics, adherence to rules, procedures, and confidentiality standards
- Health & Safety Awareness: Qualified First Aider with solid understanding of safety procedures in secure environments
- Communication Skills: Able to give clear instructions, listen actively, and communicate assertively yet respectfully
Languages
English
Upper intermediate (B2)
Hungarian
Fluent
Timeline
GCSEs - Maths
Adult Education Wolverhampton
2024.09 -
Some College (No Degree) - Level 2 Functional English
Adult Education Wolverhampton
2023.09 - 2024.06
Bachelor of Arts - Business and Management
Buckinghamshire New University
2021.02 -
Retail Warehouse Associate & First Aider
TJX Europe
2012.06 - Current
SMT machine operator
Elcoteq Hungary
2006.07 - 2010.01
Event Coordinator
Hotel Serenia
2002.12 - 2005.11
GCSEs - History, Geography, Hungarian Language
Bocsor Istvan Grammarly School
2002.09 - 2006.06
Waitress Assistant
Hotel Serenia
2000.07 - 2002.12
Shop Assistant - Sales
501 College
1993.09 - 1996.06
Maths, Hungarian Language, History, Geography
Furst Sandor Primary School
1985.09 - 1993.06