GABIJA PENKAITYTE
Manchester,MAN
Summary
Currently studying in a triple accredited university. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Experienced in fast-paced environments who thrives under pressure and adaptable to last-minute changes.
Overview
6
6
years of professional experience
Work History
F&B Attendant
Manchester 235 Casino
Manchester
09.2024 - Current
- Ensured compliance with health and safety regulations in all areas of restaurant operations.
- Performed opening and closing duties such as resetting tables, restocking supplies and cleaning equipment at end of shift.
- Communicated effectively with co-workers to ensure smooth running of restaurant operations.
- Responded promptly to any customer complaints regarding food quality or service standards.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained cleanliness of bar area, restocked glassware and supplies.
Administrator
Rateable Value Experts
04.2024 - 09.2024
- Responded promptly to customer complaints in a professional manner.
- Maintained filing system for important documents such as contracts and invoices.
- Provided general administrative support to staff members.
- Updated databases with new employee information, job changes and terminations.
- Developed spreadsheets to track project progress, budgets and other related data.
- Followed up with customer accounts to resolve unpaid or past-due accounts.
Bartender
Bar 11 Manchester
Manchester
09.2023 - 04.2024
- Ensured cleanliness of bar area consistently.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Delivered top-tier recommendations tailored to customer preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Upsold customers from shelf to premium brands to help boost sales.
Customer Service Advisor
Travelex
04.2023 - 08.2023
- Managed sensitive data adhering to strict safety protocols.
- Resolved problems by guiding customers through step-by-step solutions.
- Identified customer needs and offered solutions to enhance the customer experience.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Warehouse Operative
Ikea
01.2022 - 03.2023
- Operated OP’s to retrieve various products in the warehouse.
- Handled stock movement using both manual effort and machinery.
- Collaborated with team to enhance productivity.
- Packaged items for shipment according to customer specifications.
- Coordinated with colleagues and supervisors to maintain safety standards.
Warehouse Operative EUK5
Amazon
05.2021 - 01.2022
- Train new employees on picking, packing, and stowing processes.
- Deliver training sessions.
- Collaborated with team leaders and managers to maintain high process standards.
- Ensured safety policies were followed at all times while working in the warehouse environment.
Barista/Server
Bake House
05.2019 - 04.2020
- Prepared and served various coffee and tea beverages, ensuring top quality.
- Offered friendly and efficient service.
- Executed all opening and closing responsibilities.
- Operated cash registers to process customer payments.
Education
BSc - International Business Management
Manchester Metropolitan University
11.2024
A Levels - Applied Science (A), Sociology (E)
Jack Hunt School
01.2020
GCSE’s - Maths (C), English (B), Science (B),Geography (C),
Jack Hunt School
01.2018
Skills
- Time Management
- Customer Service
- Complaint handling
- Data entry
- Relationship development
- Decision-making
- Attention to Detail
- Problem-solving
- Computer and Microsoft application skills
Coreprofiencies
- Time Management
- Customer Service
- Staff leadership
- Operational Excellence
- Strategic Planning
- Business Development
- Relationship Building
- Problem Resolution
- Attention to Detail
Accomplishments
- National Citizen Service award
- Sports Leaders award
- Foundations of Digital Marketing Certificate
Languages
Lithuanian
First Language
References
References available upon request.
Timeline
F&B Attendant
Manchester 235 Casino
09.2024 - Current
Administrator
Rateable Value Experts
04.2024 - 09.2024
Bartender
Bar 11 Manchester
09.2023 - 04.2024
Customer Service Advisor
Travelex
04.2023 - 08.2023
Warehouse Operative
Ikea
01.2022 - 03.2023
Warehouse Operative EUK5
Amazon
05.2021 - 01.2022
Barista/Server
Bake House
05.2019 - 04.2020
BSc - International Business Management
Manchester Metropolitan University
A Levels - Applied Science (A), Sociology (E)
Jack Hunt School
GCSE’s - Maths (C), English (B), Science (B),Geography (C),
Jack Hunt School
Similar Profiles
Bailey GottsBailey Gotts
Bartender at Jeremy Monk Ph: 0459 253 235Bartender at Jeremy Monk Ph: 0459 253 235
Natalia Malonado RubianoNatalia Malonado Rubiano
Nanny WEEKEND at Mr. Sanchez (571) 235-0095Nanny WEEKEND at Mr. Sanchez (571) 235-0095
Terrence SmithTerrence Smith
Lead Package Attendant at 235 W. Van BurenLead Package Attendant at 235 W. Van Buren