Gabe Stott
Portsmouth,Hampshire
Summary
Working on the Service Desk I regularly practice excellent interpersonal communication, and organisational skills to support staff and students by solving or triaging a variety of IT issues. I am currently involved in the modern work programmes delivery of windows 11 upgrades providing support before and after device upgrades. I'm looking to stay at the university long term and utilise this knowledge and experience to improve the current systems and processes within our service delivery experience for end users within the ITIL framework.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Service Desk Assistant
University of Portsmouth
Portsmouth, Hampshire
06.2025 - 11.2025
- Utilised University of Portsmouth IT systems to resolve staff and student issues, escalate and triage tickets to relevant teams, and sign-post users to key resources.
Assistant Manager
Porters
Portsmouth, Hampshire
07.2024 - 02.2025
- Ensured smooth customer experience by responsibly managing and organising daily bookings, stock and staff. Leveraged interpersonal skills to maintain good relationships and line of communication accross front of house / back of house teams.
Front of House
The Vaults
Portsmouth, Hampshire
04.2021 - 07.2024
- Provided great customer service being friendly and professionally personable while accounting for customers given dietary requirements or preferences. Made Recommendations by capitalising on understanding of products.
Line Operator
Fisco Tools
Southend-on-Sea, Essex
11.2019 - 03.2020
- Responsible for operating machinery with precise and consistent time management and quality assurance skills to fulfill order deadlines quickly and accurately for customers or clients.
Sales Assistant
Halfords
Portsmouth, Hampshire
01.2015 - 11.2019
- Assisted customers in selecting suitable products based on individual needs and preferences.
- Managed stock levels by conducting regular inventory checks and restocking shelves as required.
Education
BSc - Computer Games Production
University of Portsmouth
Hampshire, Portsmouth 01.2020 - 01.2024
A-Levels - Computer Science, Maths, Creative Media
Portsmouth College
Hampshire, Portsmouth 01.2015 - 01.2017
Skills
Technical:
- Windows 10/11
- G suite & Microsoft Office
- Jira/Confluence/Hornbill,
- C & C#
Other:
- Agile & Waterfall
- Kanban, Scrum & Sprints
- Communication & Collaboration,
- Management,
- Quality assurance,
- Triaging,
Websites
References
- Anna, Limpens, Academic Lead / Principal Lecturer and Course Leader for BSc (Hons) Computer Games Production in the School of Creative Technologies.
- Rob, Peck, Service Desk Incident Manager & Service Desk Team Leader
Hobbies
I make use of my time designing and prototyping games, and socializing with friends and family. I also enjoy leisure cycling and gaming.
Projects
On these projects I was responsible for project management, quality assurance, and I worked with ticket/issue tracking systems like Jira and Github., Curation (Frontier Developments client), Sounds Like Rain (Self Employed Placement), Submariner (Royal Navy client)
Timeline
Service Desk Assistant
University of Portsmouth
06.2025 - 11.2025
Assistant Manager
Porters
07.2024 - 02.2025
Front of House
The Vaults
04.2021 - 07.2024
BSc - Computer Games Production
University of Portsmouth
01.2020 - 01.2024
Line Operator
Fisco Tools
11.2019 - 03.2020
Sales Assistant
Halfords
01.2015 - 11.2019
A-Levels - Computer Science, Maths, Creative Media
Portsmouth College
01.2015 - 01.2017