Gabby Isaacs
Exeter,Devon
Summary
Experienced professional with a strong background in energy compliance reporting, supplier coordination, and energy procurement. Proficient in CRM systems such as Zoho and Microsoft Dynamics, with expertise in data analysis and reporting using tools like Excel and PV-SOL. Demonstrates exceptional skills in process development, project coordination, and client onboarding, while supporting sustainability and net zero initiatives. Adept at internal auditing and quality assurance, utilising the Microsoft Office Suite to enhance workflow efficiency. Committed to delivering excellent customer service through patient listening and resilience in stressful situations.
Overview
4
4
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work history
Collections Advisor
EDF Energy
Exeter, Devon
09.2025 - Current
- Provided ongoing support and advice to customers facing financial difficulties-promoted culture of empathy and understanding.
- Liaised closely with legal departments regarding serious delinquencies or litigation situations.
- Collaborated effectively with team members, facilitating smooth workflow in collections department.
- Negotiated payment arrangements with customers to alleviate financial burdens.
- Managed collection tasks efficiently to meet company objectives.
- Utilised advanced negotiation skills, leading to successful debt recovery.
- Monitored customer accounts regularly-achieved more proactive approach towards debt management.
Marketing Assistant
BCR Associates
Exeter, Devon
05.2025 - 09.2025
- Established tracking systems for online marketing activities to measure effectiveness.
- Collaborated on email marketing campaigns to boost customer engagement.
- Coordinated with sales team to develop effective product promotion strategies.
- Prepared detailed market research reports to support strategic planning.
- Designed newsletters, booklets, and LinkedIn posts while managing company's YouTube account.
- Created a library of graphics for proposals and client-facing presentations.
- Developed company banners linking to webinars and designed promotional webinars.
- Conducted inventory of merchandise for events and sourced innovative promotional products.
- Assisted in organising trade shows to increase company visibility.
- Managed customer database to improve targeted marketing efforts.
- Enhanced social media presence with regular, engaging updates.
Net Zero & Procurement Support Manager
BCR Associates
Exeter, Devon
09.2023 - 05.2025
- Led SECR and ESOS reporting projects for multiple A-tier clients with net assets exceeding £149M, directly contributing to £6,700 in project revenue per client over two repeat engagements.
- Delivered high-value compliance-only project for non-procurement client (net assets approx. £22.6M), generating approximately £12,000 in profit.
- Managed full-service Net Zero support project for smaller client (net assets approx. £636K), producing £1,600.00 in profit.
- Manage central client communications inbox, ensuring timely, accurate responses and efficient task delegation.
- Collaborate with clients and suppliers (EDF, SSE, Drax, etc.) to verify contract data and energy usage.
- Oversee CRM systems and internal trackers, updating project statuses and maintaining documentation.
- Conduct and support SECR/ESOS data gathering and reporting using tools like Excel, PV-SOL, and Energy Logix.
- Deliver clear, accessible reporting documents and presentations tailored to diverse client needs.
- Quality check all Net Zero outputs and ensure accuracy across reporting, guidance, and presentations.
- Organize internal/client meetings, take minutes, and monitor follow-up actions.
- Maintain structured documentation systems to support Net Zero and compliance delivery across teams.
- Provide onboarding support and handover for new clients to appropriate account teams.
- Contribute to wider cross-functional projects in procurement, energy reporting, and operational support.
Client Support Administrator
BCR Associates
Exeter, Devon
07.2021 - 09.2023
- Supported daily client services and compliance efforts for energy procurement portfolios.
- Maintained accurate CRM records and communication logs using Zoho and Microsoft Office tools.
- Coordinated supplier documentation and monitored contract lifecycles to ensure timely renewals and accuracy.
- Assisted franchisees with onboarding processes and completion of required materials.
- Contributed administrative support to energy compliance and client-facing projects.
Education
BA (Hons) - Creative Music Technology
University of Salford
Manchester 09.2020 - 07.2023
A-Level & BTEC Qualifications - Fine Art, English Literature, Creative ICT, Music Performance
Exeter College
Exeter, Devon 09.2017 - 07.2019
Secondary School - undefined
The Maynard School
Exeter, Devon 01.2008 - 01.2017
Skills
- Energy Compliance Reporting (SECR, ESOS)
- Supplier Coordination & Energy Procurement
- CRM Systems: Zoho, Microsoft Dynamics, Projects
- Data Analysis & Reporting (Excel, PV-SOL, Energy Logix)
- Process & Workflow Development
- Project Coordination & Client Onboarding
- Sustainability & Net Zero Support
- Internal Auditing & Quality Assurance
- Tools & Systems: Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Microsoft Dynamics
- Resilience in stressful situations
- Credit scoring understanding
Certification
- University of Plymouth: "Net Zero and Climate Change Getting Started as Individuals and Enterprises"
- Grade 8 Singing
- Bronze DofE Award
Timeline
Collections Advisor
EDF Energy
09.2025 - Current
Marketing Assistant
BCR Associates
05.2025 - 09.2025
Net Zero & Procurement Support Manager
BCR Associates
09.2023 - 05.2025
Client Support Administrator
BCR Associates
07.2021 - 09.2023
BA (Hons) - Creative Music Technology
University of Salford
09.2020 - 07.2023
A-Level & BTEC Qualifications - Fine Art, English Literature, Creative ICT, Music Performance
Exeter College
09.2017 - 07.2019
Secondary School - undefined
The Maynard School
01.2008 - 01.2017