Funmilayo Omodara
Canterbury
Summary
A highly skilled professional person with an impressive background specialising in administrative work and providing quality service to ensure ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients, organised, detail-oriented, experienced in handling customer inquiries and transactions properly with minimal supervision, excellent time management skills combined with the ability and a desire to learn more with excellent numeracy skills.
Overview
5
5
years of professional experience
Work History
Payment, Risk and Fraud Analyst
SV GAMING (BETKING)
2019.10 - 2022.10
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with planning, testing and implementation of new applications, monitor inbound/outbound fraud-related payment activities and escalate when required
- Monitor payment gateways and escalate irregularities, providing support to internal and external customers, including gateway and transactional support
- Handle all back-office duties related to payments, ensuring all payments are processed accurately and in a timely manner and complying with all standard operating procedures.
- Take the lead on resolving disputes between banks and customers on payment issues made on our platforms
- Attend promptly to customers' queries.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Customer Service, Sales and Marketing
CARS45 ( JIJI CARS LIMITED)
2018.08 - 2019.05
- Provided positive first impressions to welcome existing, new, and potential customers.
- Interacting with the company’s customers to provide them with information to address inquiries regarding the services rendered and resolve conflicts that customers might have
- Handle all centre duties related to sales and Marketing
- Prepared merchandise for sales floor by pricing or tagging.
- Provide support to back-end teams to ensure transactions are processed promptly
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Office Administrator (Internship)
Federal University of Technology, Akure
2017.08 - 2018.07
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Education
Master of Science - International Business
Canterbury Christ Church University, Canterbury
Kent, England09.2023
Bachelor of Science - Estate Management
Federal University Of Technology, Akure
Ondo State, Nigeria08.2016
Skills
- Excellent computer competency
- Creative Problem Solving
- Excellent Verbal and Written Communication
- Multitasking and Prioritization
- Detail-oriented
- Excellent time management
- Numeracy skill
- Motivated to learn
- Payment Tracking
- Organized
- Fraud Prevention and Detection
- Ability to work under pressure with professionalism.
Languages
Yoruba
Native language
English
Proficient
C2
Timeline
Payment, Risk and Fraud Analyst
SV GAMING (BETKING)
2019.10 - 2022.10
Customer Service, Sales and Marketing
CARS45 ( JIJI CARS LIMITED)
2018.08 - 2019.05
Office Administrator (Internship)
Federal University of Technology, Akure
2017.08 - 2018.07
Master of Science - International Business
Canterbury Christ Church University, Canterbury
Bachelor of Science - Estate Management
Federal University Of Technology, Akure
Similar Profiles
Timothy Cherechi OsualaTimothy Cherechi Osuala
Manager at Betking Sports Gaming CenterManager at Betking Sports Gaming Center
Chukwuebuka ObiakorChukwuebuka Obiakor
Shop Manager at Betking PartnersShop Manager at Betking Partners
JIA GUAN GOHJIA GUAN GOH
Assistant Restaurant Manager at MEXICAN FOOD CORP SV PTE LTDAssistant Restaurant Manager at MEXICAN FOOD CORP SV PTE LTD