Funda Ali

• Prepping all booked service work up to 5 days before customer arrival with all information available to service advisors, ensuring a smooth process for the customer on the day.
• Managing training facility to meet annual brand requirements.
• Facilitating staff training sessions to ensure compliance with health and safety/GDPR standards.
• Compiling customer satisfaction data to send to the team ensuring constant improvements are made to aid in surpassing our customer's expectations.
• Raising job-cards for all vehicles recovered to site and allocating them to the team.
• Reviewing all financial throughput
• Directing maintenance works on the premises ensuring a safe working environment.
• Liaising with contractors for timely completion of tasks.
• Maintaining filing systems, ensuring easy access to vital company documents.
• Assisting in the recruitment process, resulting in a strong site workforce.
• Taking meeting minutes and distributing to core staff for effective inter-office communication.
• Liaising with customers to resolve enquiries and appointment requests

Aiding in the smooth running of a fast paced retail environment.