Overview
Work History
Education
Organising Charity events
Timeline
Generic

Fulya Ozen-Sensu

Twickenham

Overview

20
20
years of professional experience

Work History

Self Employee

The Hammam Co
09.2019 - Current
  • Market segmentation: I did identifiy my clients based on various criteria age groups, location etc.to help me to provide using suitable marketing tools
  • Use CRM tools: I keep spreadsheets and notes regarding the customers for me to track relationships with them
  • I did create profiles for each client within the CRM tool including essential information like contact details, name , their preferences and any other relevant data
  • Manage Opportunities: I created a manual planner ( like pipeline)to track prospects from initial contact to closing sales
  • Ask for feedbacks: I prepared short surveys to understand my clients opinions, demands, products reviews to help me improve my business strategy accordingly
  • Focus on delivery high quality work and maintaining open communication.

Salesforce Admin and Developer

SOFT INNOVAS
09.2022 - 07.2023
  • User Management: Learn how to create and manage user profiles, roles, and permissions
  • Data Management: Understand how to import, export, and manage data in Salesforce, including data modeling and relationships
  • Security: Explore Salesforce's security model, including setting up security controls, sharing rules, and encryption
  • Customization: Learn how to customize Salesforce by creating custom objects, fields, page layouts, and record types
  • Workflow and Automation: Discover how to automate business processes using workflows, process builder, and validation rules
  • Reports and Dashboards: Gain proficiency in creating and analyzing reports and dashboards to track and visualize data
  • Email Integration: Understand how to set up email templates and integrate with email systems
  • AppExchange: Explore the Salesforce AppExchange and learn how to install and configure third-party apps
  • Salesforce Development
  • Apex Programming: Learn to write and deploy Apex code for custom business logic and triggers
  • Visualforce Pages: Create custom Visualforce pages to customize the user interface
  • Lightning Components: Develop Lightning components for enhanced user experiences
  • API Integration: Integrate Salesforce with other systems using REST and SOAP APIs
  • Testing and Debugging: Knowledge of testing and debugging techniques for code and configurations
  • Governance and Best Practices: Learn about Salesforce development best practices, coding standards, and governance
  • Deployment: Explore deployment methods and tools for moving changes between Salesforce environments
  • Lightning Web Components: Gain knowledge and experience in developing Lightning Web Components, a modern way to build Lightning-based user interfaces
  • Advanced Development Topics: Depending on the bootcamp's depth, you may cover advanced topics such as integrations, asynchronous processing, and advanced customization
  • Extensive Knowledge on License management.

Fasi Accountant Account assistant

02.2015 - 08.2016
  • Communication and collaboration: Interact with vendors and clients to gather information, resolve discrepancies, and provide support as needed
  • Bookkeeping: Assist in preparing financial statements, invoices, and credit notes
  • Also entering data , reconciling accounts, and organizing financial records including bank reconcilations
  • Financial record keeping: Help in maintaining and updating financial records, including accounts payable and accounts receivable, by recording financial transactions
  • Expense tracking: Account assistants may be responsible for tracking and monitoring company expenses, including travel expenses, office supplies, and vendor payments.

SAP

Surrey county council
10.2003 - 01.2012
  • Accounts Payable- SAP system


  • Resolve discrepancies and obtain necessary approvals for payment processing
  • Vendor Management -Establish and maintain positive relationship with vendors, responding enquiries , addressing payment related issues promptly
  • Ensure vendor statement are reconciled
  • Payment Processsing: prepare and process payment runs, electronic transfers and other payments methods
  • Prepare reports and analysis on accounts payable activities as required
  • Process Improvement: Identify opportunities to streamline and improve the accounts payable process
  • Team Collaboration: Work closely with colleagues within Finance team
  • Provide support and guidance to junior team members when required


Education

BTEC HNC - Business&Marketing

Amersham&Wycombe Cllg Uk
2000

AAT Accountancy Level 3 -

Richmond Adult Education Uk
2017

Salesforce Certified Administrator -

Trakya Universty of Archaeology
Turkey

Organising Charity events

 

I am an active member of my community in Richmond Upon Thames Borough . I am very dedicated to helping and supporting in the community where I live.I set up a local market to support small businesses and help the Ukraine war victims in past.. I was devastated by the earthquake that happened in Syria and Turkey. I started collecting goods and passing them to the charities that sent them. Then I had a lot of

stock left when they said they didn’t need any more donations. I organised a group of people to sell them in the market. I led and event with my  enormous help from my 50 friends  to support the DEC Turkey-Syria Earthquake Appeal. Our event idea was very interesting to the Kensington Palace. We were honoured to be invited to meet in person with the Prince and Princess of Wales on 9th March 2023

Timeline

Salesforce Admin and Developer

SOFT INNOVAS
09.2022 - 07.2023

Self Employee

The Hammam Co
09.2019 - Current

Fasi Accountant Account assistant

02.2015 - 08.2016

SAP

Surrey county council
10.2003 - 01.2012

BTEC HNC - Business&Marketing

Amersham&Wycombe Cllg Uk

AAT Accountancy Level 3 -

Richmond Adult Education Uk

Salesforce Certified Administrator -

Trakya Universty of Archaeology

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