FUDAIL RIAZ
Swindon,UK
Summary
Motivated professional with over four years of experience in customer service, sales, and team collaboration within fast-paced, high-pressure environments. Demonstrates a strong ability to resolve issues efficiently, foster positive customer relationships, and support both in-store and online operations. Possess well-developed communication, time management, and problem-solving skills, gained through extensive frontline experience. Additionally, brings international experience from seasonal roles in the United States as a lifeguard and night counsellor, reflecting adaptability, responsibility, and strong interpersonal capabilities.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Store Supervisor
Police lifestyle
Swindon
10.2025 - 05.2026
- Oversee daily store operations, including opening and closing procedures, ensuring efficiency and compliance with company standards.
- Lead, supervise, and motivate a team, effectively delegating tasks and supporting staff development and performance.
- Manage customer service processes, including handling returns, resolving enquiries, and maintaining a high level of customer satisfaction.
- Monitor sales performance through analysis of targets and KPIs, and implement strategies to drive business results.
- Complete administrative duties, including email correspondence, reporting, and record-keeping, to support smooth store operations.
- Trained new employees, leading to competent store personnel.
- Performed daily cash handling duties, ensuring accurate financial transactions at tills.
Casual Sales Assistant
Flannels
Swindon
06.2021 - 10.2025
- Provided personalised product recommendations to support sales initiatives.
- Trained new staff members, fostering a supportive working environment.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Assisted in store operations including opening and closing procedures, inventory management, and transaction processing.
- Handled customer enquiries and resolved complaints to ensure a positive shopping experience.
Camp Counsellor (Overnight) & Lifeguard
Camp Wing
Duxbury, America
06.2024 - 08.2024
- Supervised and ensured the safety and well-being of campers during overnight hours, responding promptly to any incidents or emergencies.
- Maintained vigilance as a certified lifeguard, enforcing water safety regulations and performing rescues or first aid when required.
- Fostered a supportive and inclusive environment, promoting positive behaviour and resolving conflicts among campers.
- Collaborated with camp staff to implement daily schedules, uphold safeguarding standards, and deliver a structured and engaging camp experience.
Education
BTEC LEVEL 3 National Extended Diploma - Civil Engineering
New College
Swindon 09.2021 - 05.2023
GCSEs - English literature and language, Triple science, Mathematics, History, Engineering, Computing
Swindon Academy
Swindon 09.2017 - 06.2021
Skills
- Customer service
- Sales expertise
- Team collaboration
- Time management
- Leadership and team management
- Software proficiency
- Stock/store operations
- Child welfare awareness/safeguarding
- Emergency response and first aid
- Risk assessment and safety compliance
Accomplishments
- Foreign language leader Award, a programme devised sports leaders in the UK (2019)
- DOFE silver Expedition Awards (2019)
- UWE Mens Ruby Union 2XI player of the season (2024)
- Camp America counsellor of summer 2024
ADDITIONAL INFORMATION
- First Aid Trained (Lifeguard)
- Software competency – Advanced in Microsoft Office software such as Microsoft Word, Microsoft Teams, OneDrive, Microsoft PowerPoint and Microsoft Excel, plus various engineering software's such as AutoCAD and Revit.
Timeline
Store Supervisor
Police lifestyle
10.2025 - 05.2026
Camp Counsellor (Overnight) & Lifeguard
Camp Wing
06.2024 - 08.2024
BTEC LEVEL 3 National Extended Diploma - Civil Engineering
New College
09.2021 - 05.2023
Casual Sales Assistant
Flannels
06.2021 - 10.2025
GCSEs - English literature and language, Triple science, Mathematics, History, Engineering, Computing
Swindon Academy
09.2017 - 06.2021