Fuad Ali

• Delivered face-to-face training sessions to end-users including therapists, nurses, and administrative staff.
• Developed learning materials including Quick Reference Guides (QRGs).
• Created feedback loops to monitor engagement levels during training sessions.
• Troubleshot issues, raised tickets, and collaborated with Service Desk analysts.
• Worked closely with Change Leads to remove impediments.
• Unlocked smart cards for staff.
• Conducted virtual training sessions via MS Teams.

• Oversaw Elbow Support to End-users provided by floorwalkers.
• Conducted usability tests, testing new workflows to ensure issue resolution.
• Trained staff on FirstNet, PM Office, CapMan, and Revenue Cycle.
• Created and updated Quick Reference Guides (QRGs) and learning materials.
• Managed a team of floorwalkers, serving as the main point of contact between PMs and floorwalkers.
• Granted access to Cerner using HNA User, ensuring staff had appropriate system access.

• Supported hospital staff in transitioning to the new EPR system.
• Provided training and troubleshooting for clinical and administrative users.
• Monitored computer system performance and solved identified problems.
• Tailored training modules for improved staff productivity.
• Facilitated open discussions during sessions, encouraged active participation from attendees.
• Demonstrated exceptional communication skills when conveying complex concepts in simple terms.

• Provided support to various hospital staff groups during the Rio EPR system rollout.
• Ensured staff fully understood the functionality of Rio to prepare them for Go-Live.
• Assisted with floorwalking upon Go-Live to minimize errors and offer real-time support.
• Kept detailed records of issues and escalated them for resolution.
• Ensured all hospital departments were always covered by floorwalkers.

• Communicated ICT disruptions to staff regarding installations, upgrades and outages.

• Entered comments to control system operation, verify functionality and detect errors.

• Set up new workstations for users with proper cables, equipment and software.

• Monitored computer system performance and intervened on identified problems.

• Identified system performance issues, providing swift remedial action.

• Maintained and repaired peripheral equipment connected to laptops and desktops.

• Investigated reports of system errors to try to reproduce problems and trace faults.

• Educated service users on new software updates and system capabilities.

• Provided clear and concise step-by-step technical support to guide clients.

• Asked customers targeted questions throughout troubleshooting to determine smart solutions.

• Used support tickets to track and speed up incidents

• Provided first-line IT support to staff across Compass Group, helping resolve common technical issues such as password resets, software access, and email troubleshooting.
• Logged and tracked support tickets using the internal system, ensuring issues were recorded accurately and followed up on time.
• Guided users through basic troubleshooting steps over the phone and via email, maintaining a professional and helpful approach.
• Worked closely with senior team members to learn escalation procedures and assist with more complex IT issues.
• Gained hands-on experience with tools such as Active Directory and Microsoft Office 365.
• Supported new employee onboarding by helping set up accounts, devices, and access permissions.

• Delivered training on the Epic system to Surgeons, Doctors, and Consultants.

• Recorded attendance within the Trust's LMS.

• Conducted classroom-based training sessions for up to 15 end-users.

• Performed hardware checks across sites.

• Assessed end-user proficiency at the end of each session.

• Participated in system testing, ensuring workflows functioned correctly and escalating issues to analysts.

• Reported to the Training Manager and provided detailed reports on issues with patient data migration, ensuring system readiness for Go-Live.

• Updated learning materials and Quick Reference Guides (QRGs) post-Go-Live as changes were made.

• Managed a diverse property portfolio, providing essential accommodation and support services for individuals during the asylum claim processing period.
• Utilized excellent telephone manners, keyboard proficiency, and strong writing skills to facilitate clear communication with stakeholders and residents.
• Spearheaded initiatives to enhance property quality standards, improving overall living conditions for asylum seekers under our care.
• Demonstrated a keen eye for detail, actively listening to individuals and addressing everyday queries with effective solutions, ensuring high customer satisfaction.
• Maintained a strong sense of accountability, emphasizing trust and transparency as key components in delivering quality service.