Summary
Overview
Work history
Education
Skills
Timeline
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Frida Lemmon

Aberdeen

Summary

My work background is in customer service and this is an area I enjoy working in as I get to use my social skills. I like to make costumers feel welcome and make sure they have a positive experience while they visit.

Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work history

Waitress

Cove Bay Hotel
Aberdeen, Aberdeen City
03.2023 - Current
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Delivered excellent customer service through friendly and polite interaction.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.

Education

HNC - Television

North East Scotland College
Aberdeen
08.2024 - 05.2025

Higher Qualifications -

Lochside Academy
Aberdeen
08.2018 - 05.2024

Certificate of Participation - Tourism, Hospitality and Events

Robert Gordon University
Aberdeen
08.2022 - 10.2022

Skills

  • Good costumer service skills
  • Strong organisational abilities
  • A positive and professional demeanour
  • Strong communication skills

Timeline

HNC - Television

North East Scotland College
08.2024 - 05.2025

Waitress

Cove Bay Hotel
03.2023 - Current

Certificate of Participation - Tourism, Hospitality and Events

Robert Gordon University
08.2022 - 10.2022

Higher Qualifications -

Lochside Academy
08.2018 - 05.2024

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Frida Lemmon