Freya Eithne RObSON
Duncraig
Summary
Organised and motivated professional with 3 years’ admin experience and a background in waitressing. Strong communication, customer service, and multitasking skills, with the ability to thrive in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Learning & Development Co-ordinator
Tyne and Wear Fire & Rescue Service, Sunderland
01.2025 - 09.2025
- Managed a caseload of over 100 apprentices, guiding them from recruitment through to qualification, supporting them and their line managers.
- Facilitated Leadership & Management Development programmes to support employees through promotion.
- Maintained accurate learning and development records across the organisation, ensuring compliance with regulatory and workforce development requirements.
- Completed Leadership & Management programmes, enhancing my skills in team management, performance improvement and professional development.
Waitress
EastStreet19
01.2025 - 07.2025
- Provided exceptional customer service, ensuring satisfaction and addressing concerns promptly.
- Managed multiple tables efficiently, prioritizing tasks in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy of requests.
- Trained new team members on restaurant protocols and service standards.
Administrative Assistant
Tyne and Wear Fire & Rescue Service, Sunderland
12.2023 - 01.2025
- Performed generalised HR duties including recruitment coordination, case management, and preparation of service-wide sickness and absence reports.
- Provided administrative and logistical support to the Occupational Health Unit, including processing referrals and managing related documentation.
- Oversaw and processed all HR-related budgets, including recruitment, training and development, ensuring efficient resource allocation and expenditure.
- Maintained accurate learning and development records across the organisation, ensuring compliance with regulatory and workforce development requirements.
Medical Receptionist
Trinity Medical Centre, South Shields
08.2022 - 12.2023
- Acted as the first point of contact for patients, in person and over the phone.
- Managed incoming calls, directed queries appropriately, and scheduled appointments to ensure efficient patient flow.
- Completed Level 3 Apprenticeship in Business Administration, enhancing organisational, communication and time management skills.
- Demonstrated strong attention to detail, discretion, and multitasking abilities under pressure.
Education
Business Administration -
City & Guilds
10.2023
GCSE - undefined
Whitburn Church of England Academy
05.2021
Skills
- Ability to Work Under Pressure
- Fast Learner
- Teamwork
- Leadership
- Ability to Multitask
- Effective Time Management
- Adaptability
- Communication Skills
References
- Niamh, Errington, niamh.errington@twfire.gov.uk, Tyne and Wear Fire & Rescue Service
- Debra, Slesser, d.slesser@nhs.net, Trinity Medical Centre
Timeline
Waitress
EastStreet19
01.2025 - 07.2025
Learning & Development Co-ordinator
Tyne and Wear Fire & Rescue Service, Sunderland
01.2025 - 09.2025
Administrative Assistant
Tyne and Wear Fire & Rescue Service, Sunderland
12.2023 - 01.2025
Medical Receptionist
Trinity Medical Centre, South Shields
08.2022 - 12.2023
GCSE - undefined
Whitburn Church of England Academy
Business Administration -
City & Guilds
Similar Profiles
Mark LyeMark Lye
Watch Manager at Tyne & Wear Fire and Rescue ServiceWatch Manager at Tyne & Wear Fire and Rescue Service
Freya RobsonFreya Robson
Administrative assistant at Tyne & Wear Fire and Rescue ServiceAdministrative assistant at Tyne & Wear Fire and Rescue Service
Grant Alexander MortonGrant Alexander Morton
Firefighter at Tyne and Wear Fire ServiceFirefighter at Tyne and Wear Fire Service
Alana SpoorsAlana Spoors
Academic Tutor at Kip McGrathAcademic Tutor at Kip McGrath
Tiarna CashTiarna Cash
Marketing Casual at Seven West MediaMarketing Casual at Seven West Media