Freya Eithne RObSON
Duncraig
Summary
Organised and motivated professional with 3 years’ admin experience and a background in waitressing. Strong communication, customer service, and multitasking skills, with the ability to thrive in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Learning & Development Co-ordinator
Tyne and Wear Fire & Rescue Service, Sunderland
01.2025 - 09.2025
- Managed a caseload of over 100 apprentices, guiding them from recruitment through to qualification, supporting them and their line managers.
- Facilitated Leadership & Management Development programmes to support employees through promotion.
- Maintained accurate learning and development records across the organisation, ensuring compliance with regulatory and workforce development requirements.
- Completed Leadership & Management programmes, enhancing my skills in team management, performance improvement and professional development.
Waitress
EastStreet19
01.2025 - 07.2025
- Provided exceptional customer service, ensuring satisfaction and addressing concerns promptly.
- Managed multiple tables efficiently, prioritizing tasks in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy of requests.
- Trained new team members on restaurant protocols and service standards.
Administrative Assistant
Tyne and Wear Fire & Rescue Service, Sunderland
12.2023 - 01.2025
- Performed generalised HR duties including recruitment coordination, case management, and preparation of service-wide sickness and absence reports.
- Provided administrative and logistical support to the Occupational Health Unit, including processing referrals and managing related documentation.
- Oversaw and processed all HR-related budgets, including recruitment, training and development, ensuring efficient resource allocation and expenditure.
- Maintained accurate learning and development records across the organisation, ensuring compliance with regulatory and workforce development requirements.
Medical Receptionist
Trinity Medical Centre, South Shields
08.2022 - 12.2023
- Acted as the first point of contact for patients, in person and over the phone.
- Managed incoming calls, directed queries appropriately, and scheduled appointments to ensure efficient patient flow.
- Completed Level 3 Apprenticeship in Business Administration, enhancing organisational, communication and time management skills.
- Demonstrated strong attention to detail, discretion, and multitasking abilities under pressure.
Education
Business Administration -
City & Guilds
10.2023
GCSE - undefined
Whitburn Church of England Academy
05.2021
Skills
- Ability to Work Under Pressure
- Fast Learner
- Teamwork
- Leadership
- Ability to Multitask
- Effective Time Management
- Adaptability
- Communication Skills
References
- Niamh, Errington, niamh.errington@twfire.gov.uk, Tyne and Wear Fire & Rescue Service
- Debra, Slesser, d.slesser@nhs.net, Trinity Medical Centre
Timeline
Waitress
EastStreet19
01.2025 - 07.2025
Learning & Development Co-ordinator
Tyne and Wear Fire & Rescue Service, Sunderland
01.2025 - 09.2025
Administrative Assistant
Tyne and Wear Fire & Rescue Service, Sunderland
12.2023 - 01.2025
Medical Receptionist
Trinity Medical Centre, South Shields
08.2022 - 12.2023
GCSE - undefined
Whitburn Church of England Academy
Business Administration -
City & Guilds