Freya Groundsell

Over the course of my employment at Waitrose St Ives I have taken on additional roles within my branch such as managing pay each week, joining the rota team and being the diversity and inclusion champion for my branch. I have previously helped coordinate charity fundraising for my branch. These roles have given me a wide range of experience such as:

• Enhanced payroll efficiency by streamlining the processing system.
• Maintained full confidentiality whilst handling sensitive employee information.
• Ensured accurate record keeping for seamless auditing and compliance review.
• Managed and maintained rota schedules for over 50 employees to ensure smooth operations.
• Instituted diversity awareness campaigns to foster mutual respect.
• Boosted employee morale, established an inclusive work climate through health and wellbeing projects in branch.
• Ensured customer satisfaction by providing excellent service on shop floor.
• Assisted in stock control to maintain adequate store inventory.
• Handled customer queries promptly for increased satisfaction levels.
• Processed returns and exchanges to maintain high level of customer service.
• Collaborated with colleagues whilst assisting customers, improving teamwork efficiency.
• Upheld company policies consistently in the workplace.
• Participated in staff training sessions; gained valuable retail knowledge.
• Responded promptly and professionally to customer complaints; resolved issues while maintaining customer satisfaction.
• Promoted new products to customers, driving brand awareness.
• Managed workforce scheduling for maximised operational efficiency.
• Maintained holiday, sickness and absence records meticulously.