Freya Walters
Burntwood ,Staffordshire
Summary
Strategic professional in business strategy and financial management, specialising in cost-reduction initiatives and performance metrics to drive organisational efficiency. Demonstrated leadership in fostering team collaboration and achieving goals. Committed to employee development and customer satisfaction, leveraging strong communication and presentation skills to support business objectives.
Overview
7
7
years of post-secondary education
4
4
years of professional experience
Work history
Shift manager
McDonald's
Lichfield, Staffordshire
2023.12 - Current
- Oversaw cash management processes, ensuring accurate cash handling at end of each shift.
- Motivated employees to achieve sales targets, contributing to increased overall store revenue.
- Resolved customer complaints promptly to maintain high service standards.
- Delivered excellent customer service by overseeing staff training programmes.
- Trained new hires and set up mentoring relationships to drive team performance.
- Improved team morale through effective communication and feedback practices..
- Ensured health and safety measures in line with company regulations.
- Oversaw inventory management processes to maintain accurate stock levels and reduce wastage.
- Reported key metrics to upper management for business decision-making process.
- Working at McDonald's has equipped with diverse set of valuable skills that are applicable across various professional settings.
Work experience volunteer
AO
Crewe
2024.03 - 2024.03
- Analysed interdependencies between commercial HR facilities and quality standards daily.
- Aligned warehouse inbound and reverse logistics routes to reduce disruptions.
- Reviewed self-employed driver training documents across 3 depots for compliance.
- Distributed posters and driver notices to prepare depots for operations.
- Attended team calls and tracked quality action items to solve issues.
- Maintained visitor and personnel compliance with safety procedures to reduce risk.
Chip shop assistant
Sea Queen Fish Bar
Burntwood, Staffordshire
2022.09 - 2023.12
- Provided customer service in chip shop setting over 1 year.
- Processed customer orders quickly during peak hours. during busy periods and kept service friendly.
- Maintained clean work areas each day to prepare fresh worktops.
- Improved customer service by promptly and accurately taking orders.
- Adhered strictly to food safety regulations, maintaining highest standards of hygiene at all times.
- Maintained high cleanliness standards with regular cleaning of all surfaces and utensils.
- Dealt with customer inquiries and complaints, leading to improved customer relationships.
Education
Level 3 diploma Business - Business
Stafford College
Stafford, STS 2022.09 - 2024.06
GCSEs - Variety of subjects
Chase Terrace Academy
Burntwood, STS 2017.09 - 2022.06
Skills
- Business acumen
- Profit and loss understanding
- Cost-reduction strategies
- Performance monitoring
- Goal-oriented
- Organisational skills
- Time management
- Team collaboration
- Adaptable leadership
- Employee development
- Customer orientation
- Empathetic communication
- Presentation skills
- Resilience under pressure
- Critical evaluation
- Self-motivation
Timeline
Work experience volunteer
AO
2024.03 - 2024.03
Shift manager
McDonald's
2023.12 - Current
Chip shop assistant
Sea Queen Fish Bar
2022.09 - 2023.12
Level 3 diploma Business - Business
Stafford College
2022.09 - 2024.06
GCSEs - Variety of subjects
Chase Terrace Academy
2017.09 - 2022.06