Freya Verrall
Customer Care
Gillingham,Kent
Summary
Dedicated and customer-focused professional with expertise in time management and client confidentiality. Proven ability to handle difficult customers and resolve complaints efficiently, ensuring exceptional customer experience. Skilled in maintaining store cleanliness standards, communication and proficient in till/money handling. Committed to enhancing customer service and seeking opportunities for career growth and experience within the industry.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Crew member
McDonald's
Chatham, Kent
2024.07 - 2025.12
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Collaborated with team members to maintain friendly work environment promoting productivity.
- Prepared food items according to established recipes maintaining consistency of taste and presentation.
- Managed inventory levels for efficient operations during peak hours.
- Trained in food safety and hygiene practices.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Flexibly took on various roles to support workflow.
- Operated cash register to take payments and process orders.
- Prepared food and beverages within target timeframes.
- Prepared and packaged orders with precise presentation skills.
- Ran orders from kitchen to dining areas.
- Took orders at counter and drive-through with clear communication and professionalism.
Customer care representative
McDonald's
Chatham, Kent
2025.12 - Current
- Established rapport with customers to encourage repeat business.
- Delivered exceptional service with timely responses to queries.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Experience in correct food handling procedures
- Managed queue effectively during peak hours for seamless checkout process.
- Maintained clean and organised workspace to ensure efficient service.
- Coordinated with team members for smooth shift transitions.
- Kept up-to-date with store promotions to provide accurate information to customers.
Education
A-Levels - Science
Mid-kent College
Gillingham, Kent 2023.09 - 2025.07
Skills
- Time management expertise
- Client confidentiality understanding
- Handling difficult customers
- Complaint resolution
- Store cleanliness standards
- Customer experience
- Customer Service
- Till/Money handling
Certification
First Aid,
Adult basic life support training,
Care certificate
Languages
English
Native
Affiliations
- Baking
- Cooking
- Photography
- Running
References
References available upon request.
Timeline
Customer care representative
McDonald's
2025.12 - Current
Crew member
McDonald's
2024.07 - 2025.12
A-Levels - Science
Mid-kent College
2023.09 - 2025.07