Freya Thorpe
Roughton, Norwich,,Norfolk
Summary
A dedicated professional with an understanding in customer service and clear communication skills, complemented by leadership and public speaking enthusiasm. Demonstrates empathy and understanding, advocating and inspiring my peers and colleagues, especially those who are Neurodiverse like myself. Holds a Food Hygiene Certification and excels in stock rotation and inventory checks, ensuring compliance with health and safety regulations. Committed to fostering positive interactions and maintaining high standards of service quality. Hardworking Shift Leader with proven experience planning and coordinating large departments to achieve KPIs. Collaborative team player driving productivity and performance through motivation and morale building.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work history
Volunteer Shift Leader and Worker
pheonix group
North Walsham, Norfolk
07.2024 - Current
- Prioritised tasks during busy periods to ensure timely delivery of orders or services.
- Ensured compliance with health and safety regulations at all times during shifts, minimising incidence occurr33ence.
- Assisted customers, by updating subscriptions, using Bar62ista machines 3and offering confident customer service.
- Promptly recognising potential staff conflicts, and acting accordingly, reporting to the manager, following policy.
- Maintained clean and safe work environment throughout the shift.
- Organised colleagues and visiting students from the local college with Neurodiverse needs.3
- Responsible for duties such as ordering, stock taking, deliveries, Order and stocking shelves .
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Supported and completed opening and closing procedures, and setting up for events.
- Kept flexible hours to work with the managers to maintain correct staff ratios.
- Facilitated positive work culture through open communication and feedback sessions.
- Fostered teamwork amongst employees, enhancing workplace synergy and morale.
- Led by example and demonstrated company best practices.
- Mentored new volunteers.
- Greeted each customer warmly, creating a friendly environment.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Kept up-to-date with store promotions to provide accurate information to customers.
Shift worker/volunteer.
Sue Rider Charity Shop
Cromer, England
09.2023 - 06.2024
- Maintained health and safety standards.
- Completed all assigned tasks promptly, such as receiving, sorting and pricing new clothes and other stock, working the shop floor.
- Checked quality of products before dispatching them, ensuring customer satisfaction at all times.
- Ensured smooth shift handovers by maintaining clear and concise communication with colleagues.
- Effective time management skills.
- Delivered quality customer service for enhanced customer satisfaction.
- Adhered to company policies, contributing to a respectful work culture.
- Maintained high levels of organisation and cleanliness for clear and safe working environment.
- Followed assembly instructions to accurately complete jobs, eg assembling furniture and re arranging stock in store.
- Maintained good levels of customer service and satisfaction on the shop floor, and behind the counter serving.
Work experience
Eves Hill Gardening Comunity
North Walsham, Norfolk
03.2023 - 09.2023
- Ensured safe working environment by maintaining clean and organised tools.
- Performed routine checks on gardening equipment ensuring longevity of tools.
- Planted seasonal flowers for year-round visual appeal.
- Managed waste efficiently by composting organic material on-site.
- Maintained healthy plants by watering, feeding and trimming regularly.
- Handled customer queries effectively, ensuring their satisfaction.
Work Experience, Cafe worker
Shambles
North Walsham, Norfolk
03.2023 - 09.2023
- Prepared hot and cold beverages for customers' satisfaction.
- Rotated perishable products regularly, avoiding wastage due to spoilage.
- Ensured cleanliness of cafe premises by performing regular cleaning duties.
- Followed all cafe policies and procedures diligently for consistency in service quality.
- Engaged with customers in a polite manner, fostering a welcoming environment.
Education
level 1 food hygiene - Multienterprise group
Paston college
North Walsham, Norfolk 09.2022 - 06.2023
Level 1 -
English Functional skills
Norfolk, EnglandChildcare
Child Development, GCSE
Norwich, EnglandMedia Studies GCSE
Norfolk, England,Skills
- Empathy and understanding
- Food Hygiene Certification
- Listening Skills
- Customer Service
- Leadership Enthusiasm
- Listening Skills
- Health and Safety understanding
- I enjoy advocating for fellow Neurodiverse peers/colleagues
- Positive attitude
- Diversity and Inclusion,
- Resilience perseverance, and stamina
- Dependability and reliability
Affiliations
- Crochet, Origami, Films, Music, Nature, Musicals, Socialising with family and friends, and being part of and supporting my local community.
Timeline
Volunteer Shift Leader and Worker
pheonix group
07.2024 - Current
Shift worker/volunteer.
Sue Rider Charity Shop
09.2023 - 06.2024
Work experience
Eves Hill Gardening Comunity
03.2023 - 09.2023
Work Experience, Cafe worker
Shambles
03.2023 - 09.2023
level 1 food hygiene - Multienterprise group
Paston college
09.2022 - 06.2023
Level 1 -
English Functional skills
Childcare
Child Development, GCSE
Media Studies GCSE
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