Summary
Overview
Work History
Education
Skills
Timeline
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Freya Robson

Sunderland,Tyne & Wear

Summary

I am an HR Assistant with a Level 3 Diploma in Business Administration and strong communication, organization, time management, and decision-making skills. My experience living in India as a child proves my ability to adapt to new environments quickly. I have solid HR systems knowledge and I am passionate about developing and coordinating Learning & Development programs. I thrive on helping people reach their potential while maintaining professionalism and confidence.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work History

Administrative assistant

Tyne & Wear Fire and Rescue Service
Sunderland, Tyne & Wear
12.2023 - Current
  • Managed a caseload of over 40 operational firefighter apprentices, supporting their development from recruitment through to qualification.
  • Maintained accurate learning and development records across the organisation, ensuring compliance with regulatory and workforce development requirements.
  • Performed generalist HR duties including recruitment coordination, case management, and preparation of service-wide sickness and absence reports.
  • Provided administrative and logistical support to the Occupational Health unit, including processing referrals and managing related documentation.
  • Oversaw and processed all HR-related budgets, including recruitment, training, and development, ensuring efficient resource allocation and expenditure.
  • Completed Leadership & Management training, enhancing skills in team management, performance improvement, and professional development within HR.

Medical receptionist

Trinity Medical Centre
South Shields, Tyne & Wear
08.2022 - 12.2023
  • Acted as the first point of contact for patients, both in person and over the phone, delivering professional and empathetic support.
  • Managed incoming calls, directed queries appropriately, and scheduled appointments to ensure efficient patient flow.
  • Maintained accurate patient records and coordinated busy clinical diaries for healthcare providers.
  • Ensured seamless communication and coordination between patients and medical staff in a fast-paced healthcare setting.
  • Completed a Level 3 Apprenticeship in Business Administration, enhancing organizational, communication, and administrative skills.
  • Demonstrated strong attention to detail, discretion, and multitasking abilities under pressure.

Education

NVQ Level 3 - Business Administration

City & Guilds
Gateshead
08.2022 - 09.2023

GCSEs - Maths

Whitburn Church of England Academy
Sunderland

GCSEs - English

Whitburn Church of England Academy
Sunderland

GCSEs - Science

Whitburn Church of England Academy
Sunderland

GCSEs - Business

Whitburn Church of England Academy
Sunderland

GCSEs - Geography

Whitburn Church of England Academy
Sunderland

GCSEs - Religious Education

Whitburn Church of England Academy
Sunderland

GCSEs - Food Technology

Whitburn Church of England Academy
Sunderland

Skills

  • Time management mastery
  • Communication skills
  • KPI tracking & achievement
  • Flexibility to adapt to changes
  • Organisational efficiency
  • Excellent attention to detail

Timeline

Administrative assistant

Tyne & Wear Fire and Rescue Service
12.2023 - Current

Medical receptionist

Trinity Medical Centre
08.2022 - 12.2023

NVQ Level 3 - Business Administration

City & Guilds
08.2022 - 09.2023

GCSEs - Maths

Whitburn Church of England Academy

GCSEs - English

Whitburn Church of England Academy

GCSEs - Science

Whitburn Church of England Academy

GCSEs - Business

Whitburn Church of England Academy

GCSEs - Geography

Whitburn Church of England Academy

GCSEs - Religious Education

Whitburn Church of England Academy

GCSEs - Food Technology

Whitburn Church of England Academy

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Freya Robson