Freya Roberts
Duty Manager, Hospitality
Glasgow,Glasgow City
Summary
Competent Duty Manager capable of acting in multiple capacities to promote efficient and high-quality operations. Diplomatic and engaging professional able to handle challenging requests with friendly and knowledgeable support. Adept at managing customer relations and conflict resolution.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Duty Manager
The Henglers Circus, J D Wetherspoon
Glasgow, Glasgow City
07.2023 - Current
- Promoted to Duty Manager from Shift Leader within two years of employment.
- Manage staff schedules, ensuring required coverage to meet shift needs within budget.
- Address staff absences and holiday requests to achieve consistent rota coverage.
- Train and mentor new employees to maximise team performance.
- Keep employees operating productively to meet business and customer needs.
- Lead by example and demonstrate company best practices.
- Oversee inventory and stock management, optimising levels for operational continuity.
- Analyse written reports and statements to verify regulatory compliance.
- Adhere to company standards and compliance requirements for operations and cleanliness.
- Respond to customer concerns with speed and knowledge, delivering professional, personalised service.
- Maintain accurate cash handling practices while efficiently serving customers.
Shift Leader
The Henglers Circus, J D Wetherspoon
Glasgow, Glasgow City
08.2021 - Current
- Assigned tasks, projects and responsibilities to team members and monitored status.
- Answered questions and resolved employee and customer queries.
- Practiced food and health safety to comply with guidelines.
- Promoted safety culture through clear communications and inspections.
- Adhered to company standards and compliance requirements for operations and cleanliness.
Pupil Support Assistant
East Renfrewshire Council
Clarkston, East Renfrewshire
02.2021 - 12.2021
- Assisted teaching staff with delivering curriculum programmes for enhanced learning.
- Personalised classroom support to individual pupil needs, providing focused, helpful care.
- Promoted pupil collaboration and cooperation to improve peer-to-peer learning and social skills development.
- Set up learning-through-play activities to increase pupil interest and engagement.
- Supported pupil attainment with practical, educational and emotional guidance.
- Encouraged critical thinking and problem-solving to build student independence.
Manager
Great Western Café, Glasgow
Glasgow, Glasgow City
06.2018 - 02.2021
- Completed opening and closing procedures each day.
- Assisted with stock management by conducting inventory checks and ordering supplies.
- Maintained accurate cash handling practices while efficiently serving customers.
- Developed strong customer relationships, resulting in high rate of repeat customers.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Mentored staff in food preparation and storage best practices.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Counter Assistant
Nico's Pizzeria
Gourock, Inverclyde
05.2016 - 05.2018
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Effectively used POS systems to scan, record and process precise customer transactions.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Continuously maintained up-to-date product knowledge to offer sound, professional customer advice.
- Displayed and restocked merchandise by following brand guidelines.
- Maintained, organised and cleaned customer areas, efficiently completing daily recovery checklists.
Volunteer
Oxfam Music
Glasgow, Glasgow City
05.2016 - 05.2018
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Updated product labelling and pricing to reflect discounts and offers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Maintained orderly store to provide customers with pleasant shopping experience.
- Helped to increase in-store foot traffic by creating enticing visual displays.
Education
Bachelor of Arts - Contemporary Art Practice
City of Glasgow College
Glasgow, Glasgow City 08.2016 - 05.2020
Highers -
Clydeview Academy
Gourock, Inverclyde 08.2015 - 06.2016
Skills
- Operations management
- Staff leadership
- Staff training
- Staff rota management
- Customer relations expertise
- Risk management
- Conflict Resolution
- Quality Assurance
References
References available upon request.
Hobbies and interests
- Passionate about art overall, specifically painting and textiles
- Experience with knitting, weaving, and soft sculpture
- Started an independent business alongside studies, designing clothing, bags, posters, and jewellery
Timeline
Duty Manager
The Henglers Circus, J D Wetherspoon
07.2023 - Current
Shift Leader
The Henglers Circus, J D Wetherspoon
08.2021 - Current
Pupil Support Assistant
East Renfrewshire Council
02.2021 - 12.2021
Manager
Great Western Café, Glasgow
06.2018 - 02.2021
Bachelor of Arts - Contemporary Art Practice
City of Glasgow College
08.2016 - 05.2020
Counter Assistant
Nico's Pizzeria
05.2016 - 05.2018
Volunteer
Oxfam Music
05.2016 - 05.2018
Highers -
Clydeview Academy
08.2015 - 06.2016
Similar Profiles
Azeb MollaAzeb Molla
Food Service Worker at Circus Circus Hotel & ResortFood Service Worker at Circus Circus Hotel & Resort
Jeremy DuncumJeremy Duncum
Club Promotions and Social Media Engagemnt Team at Circus Circus ClubClub Promotions and Social Media Engagemnt Team at Circus Circus Club
Paige BurnettPaige Burnett
PBX Hotel Operator at Circus Circus RenoPBX Hotel Operator at Circus Circus Reno
STEWART MCINTOSHSTEWART MCINTOSH
A/V Venue and Lounge Technician at Ambassador Cruise lineA/V Venue and Lounge Technician at Ambassador Cruise line
Kathryn ThomasKathryn Thomas
Fraud investigator at The Department for Work and PensionsFraud investigator at The Department for Work and Pensions