Summary
Overview
Work history
Education
Skills
Timeline
Generic
FREYA O'NEILL

FREYA O'NEILL

North Harrow

Summary

I am approachable, hardworking individual who prides myself on delivering friendly customer service. I have excellent communication and listening skills and an ability to get on with anyone in the working environment, ready to meet the needs of customers and ready to help others. I know the importance of putting customers first, gained from my roles to date in the hospitality industry. With hands on experience with customer service, payment processing I'm keen and capable of learning new processes to further my experience. I enjoy working with people and am a great team player but can also lead on my own initiative when required seeking a role of increased responsibility where my strengths in service will be valued. I am an organized individual and can follow instructions and workplace routines, whilst confident enough to identify opportunities for more effective ways of working, if required.

Overview

2
2
years of professional experience
8
8
years of post-secondary education

Work history

Travel Retail Specialist

36T HUB
London
05.2025 - Current
  • Sales specialist focusing on high end product sales within the Duty Free brand concessions.
  • Establishing customer engagements, in order to sell additional products.
  • Working as part of a sales team and creating a positive sales environment around me.
  • Meeting my sales targets set on a weekly basis.
  • Completed sales training on a number of luxury brands within the Duty Free, assisting my selling ability and ability to describe the quality of the products to customers


Bar & Restaurant Waitress

Northwood Golf Club
01.2024 - 06.2025
  • Tasks included, serving guests at functions, setting tables, clearing tables, serving food and drinks
  • I needed to be efficient, able to read the room, work as part of a team and be friendly and helpful to guests and my co-workers.

Shop Counter Assistant & Waitress

Pisces Fish & Chip Restaurant
07.2024 - 08.2024
  • Serving customers, taking food orders, liaison with kitchen staff
  • Excellent team player supporting other staff members and taking initiative and ownership of tasks, to meet demand for busy periods during the working day
  • Experience working on cash tills and taking payments
  • Strong customer service and communication skills demonstrated by regular positive feedback from customers dining within the restaurant.

Support Worker (Work Experience)

Weldon Centre, Harrow
05.2024
  • I undertook work experience at the Weldon Center to support my Psychology A-Level
  • This involved interacting and helping to care for young adults with learning disabilities while coordinating activities throughout the day
  • I gained much knowledge from the experience and found the role to be extremely rewarding.

Education

WIGMORE HIGH SCHOOL
Hereforshire
01.2018 - 04.2022

BLESSED EDWARD OLDCORNE CATHOLIC COLLEGE
Worcester
01.2022 - 04.2023

BISHOP RAMSEY 6th Form
Ruislip
01.2023 - 06.2025

Skills

  • Dedicated and reliable
  • Caring customer service
  • Personable and friendly communications
  • Teamwork skills
  • Counter service
  • Table clearing
  • Table service
  • DBS checked
  • Adaptive and creative

Timeline

Travel Retail Specialist

36T HUB
05.2025 - Current

Shop Counter Assistant & Waitress

Pisces Fish & Chip Restaurant
07.2024 - 08.2024

Support Worker (Work Experience)

Weldon Centre, Harrow
05.2024

Bar & Restaurant Waitress

Northwood Golf Club
01.2024 - 06.2025

BISHOP RAMSEY 6th Form
01.2023 - 06.2025

BLESSED EDWARD OLDCORNE CATHOLIC COLLEGE
01.2022 - 04.2023

WIGMORE HIGH SCHOOL
01.2018 - 04.2022
FREYA O'NEILL