Summary
Overview
Work history
Education
Skills
Additional Awards
Timeline
Generic

Freya McGuire

Glasgow,Glasgow City

Summary

Dependable, experienced Team Manager, Senior Admin Assistant, sales Advisor and BA Graduate willing to offer outstanding levels of service. I demonstrate a can-do attitude for continued customer and management satisfaction and harnesses strong communication and problem-solving to retain customers. I'm a confident team player, who is skilled in answering phone calls, emails and handling customer questions. I'm a high-energy, hard-working individual, who is eager to start a new challenge and work to the highest of standards.


I started working in River Island as a Christmas temp on Men's-wear and eventually worked my way up to a level 2 Concession position for River Island Kids-wear, within Debenhams. After about a year, I moved back to the Main Store and continued my level 2 management position across Men's and Kids-wear, which was alongside my studies of Fashion at College and University. Throughout my studies, I am now confident and qualified in skills such as sewing, pattern cutting, Photoshop, InDesign, Lightroom, social media, styling, organising, directing photoshoots and fashion photography.


After I completed my studies at University, I accepted a position at Fun Street, where they brought me on board as an Senior Admin Assistant and head of Social media. This was a new challenge for myself, however I am now confident in my admin abilities as you will see my strengths listed below.


Hobbies and Interests


Fashion, photography, interior design, reading, traveling, dancing and the gym





Overview

9
9
years of professional experience

Work history

Team manager

Marks & Spencer
Glasgow, Glasgow City
11.2023 - Current
  • Provided consistent leadership to maintain high levels of team performance and satisfaction.
  • Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
  • Handled employee grievances to maintain harmony within the workforce.
  • Streamlined operations, leading to increased team performance.
  • Addressed customer complaints promptly, ensuring customer satisfaction and retention.
  • Prioritised workload effectively, resulting in timely completion of tasks.
  • Maintained up-to-date knowledge of industry trends, enabling informed decision-making processes.
  • Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment.
  • Delegated responsibilities efficiently amongst team members.
  • Boosted morale by recognising and rewarding exceptional work.
  • Implemented staff rota schedules to ensure adequate coverage during peak times.
  • Monitored health and safety measures for guaranteed compliance.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Analysing sales and data and writing reports. Such as critical KPIs.
  • Holding and exceeding brand standards across the shop floor.
  • Ensured full compliance with natasha's law by meticulously managing allergen labelling for all pre packaged foods.
  • Maintained rigorous fire safety standards through regular equipment checks, clear evacuation protocols, and routine drills.
  • Upheld the highest food health and safety standards via strict hygiene practices, temperature monitoring and comprehensive record keeping.
  • Fully bakery trained and overseen the standards of the bakery department.
  • Ensured and maintained the organisation of back stock.
  • Oversaw the efficient receipt and acceptance of deliveries, safely and efficiently.
  • Fully responsible for various departments such as horti, chilled, ambient, frozen alcohol and bakery products.
  • Responsible for the click and collect department and processing orders and returns.
  • Trained in first aid and to approve alcohol products.
  • Helped train new managers for new stores, while new to the role myself. One of the managers I helped trained has recently been promoted.
  • Provided supportive guidance and resources to team members facing personal challenges, fostering a positive and empathetic work environment.
  • Listened to feedback and constructive criticism to help develop my knowledge and skills to become stronger within my role.
  • Replied and managed store emails.
  • Trained new members and guided and supported them, to help build positive working relationships, to maintain a happy and healthy team.
  • Helped pass and oversee food safety audits and brand standards walks.
  • Responsible for daily banking and tills.


Outbound customer service advisor

McQueens Dairies
Glasgow
07.2023 - Current
  • Calling current and potential customers to set up direct debits.
  • Giving customers from inbound and outbound calls outstanding customer service when they have questions, want to update their order or add more items.
  • Working in a fast-paced atmosphere where 100–180 customers must be phoned twice a day by 5 o'clock, once in the morning and once in the afternoon.
  • Having weekly and daily targets to meet with setting up direct debits and upselling products to customers.
  • Promoting the advantages of the direct debit and reassuring customers who are hesitant to give their bank details by explaining that the line is safe and secure and that we can give a reference number for their direct debit that will show up on their bank statement.
  • Keeping a note and remembering to call customers back if they were unavailable to take your first call.
  • Calling to make sure customers have received their order and processing any appropriate complaints.
  • Retaining customers who are looking to cancel and sell the benefits of the service .

Social Media Specialist

Fun Street, Silverburn
09.2022 - 07.2023
  • Managing all social media such as Instagram, Facebook, TikTok and WhatsApp.
  • Coming up with new and engaging content for our followers.
  • Implemented a robust content publishing process for social channels including planning, drafting, scheduling, posting and reporting.
  • Ensured quality of service by maintaining up to date knowledge of latest social media trends, platform features and research tools.
  • Protected brand image, moderating conversations, questions and comments to prevent undesirable content.
  • Curated two posts a day to ensure consistent output and audience engagement across three platforms.
  • Collaborated with influencers, which boosted our sales and increased our following numbers.
  • Developed a strong pipeline of high quality content for use across social media platforms.
  • Used Photoshop and InDesign to create physical flyers and posters for events and new promotions.
  • Responding to social media messages, comments and engagement.
  • Taking pictures and videos to create visually stimulating content.

Senior Administrative Assistant

Fun Street, Silverburn.
09.2022 - 07.2023
  • Successfully secured over two hundred children's luxury party bookings.
  • Taking the time to talk with potential clients to understand their 'party vision' and satisfy the client, that we could successfully deliver, what they are looking for.
  • Prepared, reviewed and submitted revenue reports to management.
  • Provided printing, photocopying scanning support to colleagues.
  • Typed up party booking forms and amended them to the clients needs or requests.
  • Confidently answering general phone calls, about the business and relaying any detailed messages to the correct individual.
  • Building good relationships with clients and returning customers by giving excellent customer service.
  • Handled scheduling of meetings and calendar management for senior staff.
  • Handled scheduling of meetings and calendar management for senior staff.
  • Creating engaging conversation, with potential clients about our party packages, to excite and explain to the client, about what we can offer.
  • Received, sorted and distributed incoming and outgoing mail.
  • Assisted managers in compiling and organising materials for meetings.
  • Scheduled meetings, conferences and appointments.
  • Prioritised incoming communications to filter out basic requests and minimise disruptions.
  • Acted as main contact for internal and external clients.
  • Trained and mentored new receptionists.
  • Typed and proofread documents produced by other staff members.
  • Created email notifications, invitations and agendas for meetings, events and appointments.
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Partnered with management to implement processes and complete special projects.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Used cash registers and POS systems to request and record customer purchases and compute transactions.
  • Completed opening and closing procedures each day.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Helped meet business needs by working extra shifts or staying late.
  • Redeemed stamps and vouchers against transactions.
  • Studied event details before selling tickets to accurately and knowledgeably answer customer questions.
  • Delivered front of house duties with a warm and professional manner.
  • Managed bookings, using a Booking software called 'Roller' to schedule, cancel and re-arrange customer bookings.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Helped maintain and lookover other departments, when short staffed or during busier periods.
  • Attended regular management meetings to discuss and focus on business goals.
  • Signed off and checked end of day paperwork, to help maintain business standards.
  • Reviewed voice mails and followed up with call backs.
  • Replied and followed up text messages with the general public and clients.
  • Being in charge of tiding and maintaining the office space for a positive working environment.
  • Confidently dealt with complaints in person and email and communicated well to reassure and solve the customers problem.
  • Coming up with ideas and effective ways to boost revenue.



Sales Advisor (Level 2 Position)

River Island
Glasgow, Glasgow City
11.2016 - 09.2021
  • Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
  • Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
  • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
  • Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
  • Established customer purchasing needs, offering personalised guidance with product and accessory selection.
  • Knowledgeable through each department of Women's, Men's and Kids-wear.
  • Maximised sales revenue through effective up-selling and cross-selling of associated products.
  • Informed customers of award schemes and promotional offers.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Trained staff on best practices to achieve optimal productivity.
  • Analysed sales and data trends to anticipate customer needs.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Being solely responsible for colleges, customers and the store.
  • Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
  • Minimised long register queues by completing sales transactions quickly and accurately.
  • Recorded daily transaction information using POS systems, enabling stock success monitoring.
  • Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
  • Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
  • Performed accurate cash counts at store opening and closing.
  • Ensured immaculately tidy retail areas through regular cleaning, delivering optimal first impressions.
  • Responsible for helping open and close the store.
  • Carrying out accurate stock checks and dealing with theft.


Concession Manager

River Island
, Glasgow City
10.2018 - 10.2019

Education

Bachelor in Fashion Communication

Heriot-Watt University
Edinburgh
06.2022

HND Fashion and Manufacturing -

Glasgow Clyde College
Glasgow
06.2019

NC Fashion and Manufacturing -

Glasgow Clyde College
Glasgow
06.2017

Scottish Qualifications Certificate -

Barrhead High School
East Renfrewshire
06.2016

Skills

  • Excellent Communication Skills
  • Hard Working
  • Fantastic Organisation
  • Exceptional time management
  • Dedicated
  • Attention to detail
  • Flexible and adaptable
  • Friendly and helpful attitude
  • Reliable
  • Cash handling
  • Stock replenishment
  • Customer service
  • Up-selling techniques
  • Payment processing
  • Customer complaint management
  • Delegating tasks to team members
  • Returns and refunds
  • Motivating staff
  • Exceptional admin abilities
  • Team Player

Additional Awards

Chinese Bridge Award


John Muir Discovery Award


The Real Business Challenge Award



Timeline

Team manager

Marks & Spencer
11.2023 - Current

Outbound customer service advisor

McQueens Dairies
07.2023 - Current

Social Media Specialist

Fun Street, Silverburn
09.2022 - 07.2023

Senior Administrative Assistant

Fun Street, Silverburn.
09.2022 - 07.2023

Concession Manager

River Island
10.2018 - 10.2019

Sales Advisor (Level 2 Position)

River Island
11.2016 - 09.2021

Bachelor in Fashion Communication

Heriot-Watt University

HND Fashion and Manufacturing -

Glasgow Clyde College

NC Fashion and Manufacturing -

Glasgow Clyde College

Scottish Qualifications Certificate -

Barrhead High School

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Freya McGuire